Rehabilitation Office Assistant - Maumee Outpatient Rehabilitation & Therapy

About Us

As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Under the direction of the therapy supervisor, provides ongoing support for daily operations of the outpatient clinic. Focuses on all aspects of clerical support to promote operational efficiencies of the clinic including but not limited to answering phones, scheduling, registration, insurance verification, authorization, data entry, and point of service collection. Supports all activities of the licensed staff to deliver patient care.

• Manages front office flow by checking patients in/out and collaborating with other staff and providers.
• Maintains current knowledge of all insurance companies and billing information to obtain accurate demographics, financial and clinical information, and signatures from patients or (POA) as determined by organization, Medicare, state and federal guidelines.
• Schedules and registers patients within the hospital system, Carepath/EPIC, both pre
  -registration and registration process
• Responsible for obtaining authenticated Physician order, verifying demographics, insurance information with eligibility and medical necessity for Physical therapy, Occupational Therapy and Speech Therapy
• Verifies and documents accurately insurance coverage and patient responsibility as well as educate patient on information obtained from Insurance verification with follow up on discrepancies, able to help therapists and patients with tracking insurance authorization and benefit information.
• Responsible to run Cost Estimator and collect point of service (POS) collection as appropriate. Also, collecting retail payment and maintaining accurate accounting transactions on all POS collections
• Assists with rehab diagnosis coding and obtaining medical diagnosis from physician office.
• Performs daily charge audits to ensure accuracy of charges.
• Ensures daily monitoring and maintenance of all assigned departmental work queues.
• Balances cash, prepares deposits and records all transactions accurately and on assigned time frames.
• Demonstrates standards of excellence of care in all interactions for both internal and external customers. This includes phone triage, calls to appropriate staff or departments, conducting appointment reminder confirmation calls and problem solving through critical thinking.
• Prepares charts for delivery to medical records after discharge.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

• High School Diploma or GED (required)
• 2 Year / associate degree…