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HelpDesk/Support Technical Support IT Support Systems Administrator

Tier 3 Help Desk Lead — SLA Mastery & Escalations

Job in Maumee, Lucas County, Ohio, 43537, USA
Listing for: Virtual Technologies Group
Full Time position
Listed on 2026-02-13
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support, IT Support, Systems Administrator
Salary/Wage Range or Industry Benchmark: 50000 - 70000 USD Yearly USD 50000.00 70000.00 YEAR
Job Description & How to Apply Below
A leading technology company in Maumee, Ohio is seeking a Tier 3 Help Desk Technician to assist with service desk operations. This role requires overseeing ticket queues and ensuring timely resolutions of technical issues. The ideal candidate will manage escalations, enforce SLA compliance, and improve performance metrics. Candidates should have a solid understanding of customer support and technical troubleshooting. Join a committed team dedicated to pushing technological boundaries and enhancing client operations.
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