Global Application Analyst, FMG

370 W. Dussel Drive
Maumee, OH 43537, USA

Force Motion Group (FMG) is seeking a high calibre Global Infor M3 Subject Matter Expert (M3 SME) responsible for ensuring the effective, stable, and optimized operation of the global Infor M3 ecosystem across the enterprise environment. The role provides functional expertise, guidance, and governance across the M3 application landscape, including integrated business processes, connected applications, and third‑party systems. Working closely with Group IT, divisional IT teams, local IT teams, managed service providers, business stakeholders, and external vendors, the M3 SME ensures solutions are aligned with business requirements and enterprise application standards across all global regions.

Acting as the functional owner and primary expert for the Infor M3 platform, the role drives the adoption, optimization, and continuous improvement of both existing and new M3 capabilities across the business. The M3 SME provides hands‑on guidance, support, and knowledge sharing to internal teams and end users to ensure consistent and effective system usage while also serving as the primary point of contact between business users, IT teams, corporate stakeholders, and external service providers to ensure high‑quality service delivery and ongoing operational support across the application landscape.

• Provide functional application support, troubleshooting, and issue resolution across the business application landscape.
• Drive resolution of critical (Severity
  1) incidents from analysis through resolution, ensuring minimal business disruption.
• Manage user administration, access, and configuration activities across supported applications.
• Coordinate with managed service providers and third‑party vendors to ensure timely resolution of incidents, service requests, and escalations.
• Monitor service trends, identify recurring issues, and implement corrective actions and continuous improvement initiatives.
• Support cost control activities by collaborating with business stakeholders and service providers on budget and service management activities.

• Analyze service requests and application performance trends to identify root causes and improvement opportunities.
• Collaborate with business and technical teams to investigate issues, validate solutions, and improve operational processes.
• Contribute to development of scalable and sustainable solutions aligned with business and application requirements.
• Contribute to continuous improvement initiatives across business processes, application usage, and operational support activities.

• Manage end‑to‑end application change and release activities across the business application portfolio.
• Collaborate with business stakeholders and IT teams to gather, refine, prioritize, and document business requirements for system changes and enhancements.
• Translate business requirements and operational needs into detailed functional specifications, process documentation, and solution requirements for IT teams, vendors, and application owners throughout the change lifecycle.
• Drive change requests and enhancements through the full project and application lifecycle, including planning, testing, deployment, communication, training, and post‑release support.
• Manage user acceptance testing (UAT), regression testing, and validation activities to ensure quality and business readiness.

• Support a broad portfolio of business applications and process areas, collaborating across multiple business functions and operational domains.
• Support a diverse portfolio of enterprise applications across areas such as ERP, Human Capital Management (HCM), payroll, CRM, eCommerce, product data management, workflow automation, travel & expense, CAD/CAM/PDM, and related business systems.
• Contribute to business process improvements across core operational areas including Record‑to‑Report, Market‑to‑Quote, Customer‑to‑Cash, Source‑to‑Settle, Plan‑to‑Produce, and Stock‑to‑Ship.
• Collaborate with business application owners to support configuration changes,…