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Tier 2 Service Desk Analyst - Hybrid IT Support
Job in
Maumee, Lucas County, Ohio, 43537, USA
Listed on 2026-08-20
Listing for:
VTG
Full Time
position Listed on 2026-08-20
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
Virtual Technologies Group (VTG) is seeking a Service Desk Analyst (Tier
2) in a hybrid role based in Maumee, OH. You will log, track, and resolve incidents via ITSM platforms such as Connect Wise, Service Now, or Jira Service Management, while delivering clear updates to users.
Responsibilities include remote/phone support, virus removal, AD Entra Office 365 management, and mentoring Tier 1 staff. A strong customer-service mindset and IT certifications are preferred.
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