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Tier 3 Service Desk Lead — Hybrid IT Support
Job in
Maumee, Lucas County, Ohio, 43537, USA
Listed on 2026-08-30
Listing for:
Virtual Technologies Group
Full Time
position Listed on 2026-08-30
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Virtual Technologies Group in Maumee, OH is seeking a Tier 3 Service Desk Professional for a hybrid, full-time role. You will oversee day-to-day service desk operations, incident management, and escalations to ensure timely resolutions.
Responsibilities include monitoring ticket queues, enforcing SLA targets, coordinating with Tier 2/3 engineers and vendors, managing scheduling and workload, and leading performance reviews and incident debriefs to drive continuous service improvements.
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