MSP Engineer

Role and Responsibilities

• Work as a Field Network Engineer who has some experience working with a Managed Service Provider, architecting, monitoring, and maintaining client technology network, cloud, and server infrastructure.
• Serve as a Technology Advisor, meeting frequently to discuss opportunities to improve the client’s environment with the latest technology, including Cyber Security and cloud-based solutions to support customer goals.
• Provide advanced Microsoft 365 engineering and consulting services across multiple client environments, including architecture, migrations, troubleshooting, security hardening, licensing, and user adoption initiatives.
• Balance multiple customers’ requests, smaller projects, and necessary meetings while meeting customer satisfaction expectations.
• Flexibility for working after business hours and weekend sis required at times.

• Minimum of 5-7 years’ experience working with customer support in the field of computer systems, servers, and networking in a Managed Services or similar computer consulting field.
• Candidates should have strong skills in the following:
  Network skill sets, configuring maintaining, and other vendors (i.e., Sonic Wall, Meraki) firewalls, switches, and wireless access points. Microsoft M365 range of products focusing on messaging and security solutions. Current certifications in any of these technologies will be highly considered.
• Required proficiency with cybersecurity platforms such as Sentinel One, Threat Locker, Duo, or comparable enterprise security solutions.
• Experience with Sage 300 CRE would be very helpful but not required for this role.
• Other skills such asSAGE 300 & 100, Linux,SAN Storage, Mobile deployments, FACTS, and Disaster Recovery would-be a plus but not required.
• Willing to travel locally 1-2 days a week may be required but the ability to work and solve most technical issues through remote support is a must.

• In office
• Travel up to 20-30%.

This position offers a competitive salary, additional incentive, with the potential for performance-based bonus. Aktion Associates offers a comprehensive benefits plan including an employer matching 401k plan.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact HR athrand let us know the nature of your request and your contact information.

Aktion Associates Inc. participates in E-Verify, a system that verifies the employment eligibility of all new hires in the United States. By applying for this position, you acknowledge that you may be required to provide documents confirming your eligibility to work in the U.S.

Aktion Associates is an Equal Opportunity Employer. Please visitwww.aktion.comfor more information about Aktion Associates.