Assistant and Used Car Manager

Assistant New & Used Car Manager

Location: Charlie's Dodge CJR
Employment Type: Full-Time
Reports To: Sales Manager

We are seeking a hands-on, high-energy Assistant New & Used Car Manager to support both departments with a strong emphasis on lead management, customer follow-up, and prospecting discipline
.

This is not a desk-only role—this position requires daily, consistent outbound communication with prospects and customers
, along with leadership in CRM usage and accountability. The ideal candidate leads from the front by actively working deals, engaging customers, and driving appointment and closing activity.

• Spend a significant portion of the work week (30–50%) actively calling, texting, and emailing prospects and customers
• Work unsold showroom traffic, internet leads, service drive opportunities, and orphan owners
• Execute and enforce a structured follow-up process (day 1, 3, 7, 14, 30, 60, 90)
• Personally handle high-value prospects and aged leads to drive conversions
• Re-engage lost opportunities and push for appointment setting and show rates
• Set the standard for daily outbound activity metrics (calls, texts, emails, appointments)

• Ensure 100% CRM usage and compliance across the sales team
• Audit CRM daily for:
  • Lead response times
  • Follow‑up completion
  • Task adherence
  • Data accuracy
• Hold sales consultants accountable to daily activity minimums
• Train and coach team members on effective CRM usage and communication strategies
• Monitor and improve lead‑to‑appointment and appointment‑to‑sale conversion rates
• Maintain clean pipelines and eliminate stagnant or neglected leads

• Assist in managing both new and used vehicle sales operations
• Work directly with the team to close deals and maximize front‑end gross
• Conduct daily one‑on‑ones and performance reviews
• Drive accountability around appointments, shows, and sold units
• Lead by example with personal production and customer engagement

• Assist in managing inventory levels, mix, and turn rates
• Support used vehicle acquisition and appraisals
• Monitor pricing strategy to stay competitive in the market
• Ensure strong online presence with accurate listings and photos

• Ensure fast, professional responses to all inbound leads
• Personally intervene on at‑risk deals or dissatisfied customers
• Drive high CSI through consistent communication and follow‑through

• 50–100+ outbound calls per week (personally and through team oversight)
• Active daily engagement in CRM (lead follow‑up, task completion, deal notes)
• Consistent review of unsold traffic and lead pipelines
• Hands‑on involvement in appointment setting and confirmation

• 2–5+ years in automotive sales (preferably Stellantis/CDJR experience
  )
• Proven track record of strong follow‑up and closing ability
• High proficiency with CRM systems (Vin Solutions, Dealer Socket, etc.)
• Strong phone skills and ability to convert leads into appointments
• Leadership mindset with a process‑driven approach

• Previous Assistant Sales Manager or Sales Manager experience
• High‑volume dealership experience
• Strong understanding of BDC processes and integration with sales

• Competitive pay plan (salary + commission + volume bonuses)
• Health, dental, vision insurance
• 401(k) with match
• Paid time off
• Employee vehicle purchase program

• High lead response speed and follow‑up completion rates
• Increased appointment set and show percentages
• Strong CRM discipline across entire sales team
• Improved closing ratios and reduced lead loss
• Consistent personal contribution to deal flow and revenue