Order Process Supervisor ALD

Summit Utilities

Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020;
Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places to Work in Arkansas 2020 and 2023, Oklahoma 2022 and 2023 and Missouri 2023. Summit was also recently named one of Forbes 2023 America's Best Small Employers.

Summit is a growing natural gas utility providing safe, reliable, and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri, Oklahoma, and Texas. Being part of the Summit team means embracing excellence and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers, and the communities where we live.

We aim to bring warmth and energy to everything we do.

We have an exciting hybrid opportunity for a Work Order Process Supervisor ALD based in Maumelle, Arkansas.

This supervisory role is responsible for training and overseeing Work Order Specialists as part of Summit's Advanced Leak Detection Program. The position ensures efficient dispatch of Leak Investigation Survey Areas (LISAs) from the PCubed Picarro software into the SAP work order system. The Supervisor will drive process improvements, support system integration, and ensure effective communication between field and office teams.

• Train and mentor Work Order Specialists on LISA dispatch protocols.
• Oversee daily workflows to ensure timely and accurate work order creation in SAP.
• Troubleshoot issues with PCubed/Picarro and SAP interface.
• Develop SOPs and process improvements to streamline dispatch operations.
• Serve as point of contact between Advanced Leak Detection and IT/Field Operations.

Education:

High school diploma or equivalent required; associate or bachelor's degree preferred.

Experience:

Prior supervisory experience and familiarity with SAP or similar work order systems; knowledge of leak detection processes preferred.

• Strong organizational and leadership abilities
• Proficiency in Microsoft Office Suite
• Ability to troubleshoot technical issues and coordinate across teams
• Attention to detail and accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Effective communication and collaboration skills

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home.

Summit Utilities, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status and will not be discriminated against on the basis of disability or veteran status.