Change Manager, IT​/Tech

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Full‑Time | FAYETTEVILLE, AR, US

4 days ago Requisition

Summit is a growing natural gas utility providing safe, reliable, and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri, Oklahoma, and Texas. Being part of the Summit team means embracing excellence and innovation, committing to safety each and every day, and serving our customers and communities.

The Change Management Manager is responsible for leading organizational change activities that enable successful adoption of new processes, systems, technologies, and operating models. This role oversees the people side of change by shaping change strategy, building stakeholder alignment, ensuring effective communications and training, managing resistance, and measuring adoption. The Change Management Manager partners with sponsors, business leaders, and project teams to drive sustained behavior change and achieve intended business outcomes.

• Leading end-to-end project management activities—including planning, execution, monitoring, and closure—for medium to large sized software application projects, such as ERP implementations, CIS system integrations, data migrations, and custom developments.
• Managing project scope, schedule, resources, quality, risks, issues, communication, and stakeholder expectations.
• Coordinating diverse, cross-functional teams in IT, business, and 3rd parties—including vendors, consultants, and contractors in multiple locations, time zones, and offshore.
• Applying project management best practices, methodologies, and standards, such as PMBOK, Agile, or Scrum.
• Developing and executing IT cutover plans for project go-lives and aligning with dependent business cutover tasks.
• Preparing relevant project documentation, such as project charters, project plans, project schedules, status reports, change requests, and lessons learned.
• Providing project leadership, guidance, and direction to project team members and stakeholders.
• Monitoring and controlling project performance, quality, and deliverables.
• Tracking, reporting, escalating, and resolving project issues and risks.
• Reporting project status and progress to senior management and sponsors.
• Assisting project teams in defining project scope, goals, requirements, approach, and deliverables supporting the business objectives.
• Working closely with business leads and business analysts in requirements gathering, User Acceptance Testing, and cutover planning.
• Working with business leads and the Training team in Change Management planning and communication.
• Coordinating with Business and IT Leads to deliver smaller scope system enhancements and/or resolve system issues via Jira ticketing process.
• Reviewing current project management procedures, identifying areas for improvement, and working with PMO leadership to implement changes.

• Bachelor’s degree in business, Organizational Development, Communications, Psychology, Human Resources, or a related field.
• 5+ years of experience leading organizational change management for cross‑functional initiatives (process, technology, and/or operating model change).
• Demonstrated capability building change strategies, stakeholder engagement plans, communications, training approach, and resistance management.
• Strong facilitation, influencing, and executive communication skills; able to work effectively across functional boundaries.
• Change management certification (e.g., Prosci) and practical experience applying structured approaches (e.g., ADKAR).
• Experience supporting enterprise transformations (ERP, HRIS, CRM, digital workplace, or operating model change).
• Program/project management experience and/or certification (e.g., PMP) and comfort working in Agile or hybrid delivery environments.
• Experience developing change metrics and reporting dashboards (adoption, sentiment/readiness, training completion, performance indicators).
• Experience leading or mentoring other change…