Field Service Technician

Haynes Equipment Company represents the top equipment manufacturers in the municipal water and wastewater industry today. In addition to equipment sales, our integration, programming, SCADA, and telemetry offerings make us your most comprehensive partner for any project. Our added value is supported by our capabilities to assist engineers with equipment application design and support equipment installation and commissioning throughout the construction process.

We continue to support our equipment and systems installed by providing in-house technical consultation, diagnostic and repair services, and aftermarket parts sales.

This position is responsible for placing new equipment into operation and determining new and existing equipment problems and the repair of the equipment.

• Report to Field Service Manager the status of each service trip before leaving the service location. Status shall include travel time and mileage, service hours, name of customer contact, parts used or required to complete, if return trip is required, etc.
• Meet weekly with Field Service Manager.
• Contact Client to verify expected time of service or notify any change in time of expected service.
• Obtain a signed service report from Customer with items listed above, if possible.
• Advise Customer to schedule service and contact you through Office Service Manager rather than directly through you.
• Advise Customer to obtain parts information through Service/Parts Department rather than directly through you.
• Obtain daily dispatches from Field Service Manager.
• Service Technician’s office time should be limited to that required to attend weekly Field Service meeting, turn in time sheets, pickup parts, tools, instruments, etc.
• Support the Company’s overall mission, standards, policies and procedures, and confidentiality guidelines.
• Daily travel in assigned territory
• Perform other duties and projects as required by the Field Service Manager and Managing Member.

Haynes Equipment Company represents the top equipment manufacturers in the municipal water and wastewater industry today. In addition to equipment sales, our integration, programming, SCADA, and telemetry offerings make us your most comprehensive partner for any project. Our added value is supported by our capabilities to assist engineers with equipment application design and support equipment installation and commissioning throughout the construction process.

We continue to support our equipment and systems installed by providing in-house technical consultation, diagnostic and repair services, and aftermarket parts sales.

This position is responsible for placing new equipment into operation and determining new and existing equipment problems and the repair of the equipment.

• Report to Field Service Manager the status of each service trip before leaving the service location. Status shall include travel time and mileage, service hours, name of customer contact, parts used or required to complete, if return trip is required, etc.
• Meet weekly with Field Service Manager.
• Contact Client to verify expected time of service or notify any change in time of expected service.
• Obtain a signed service report from Customer with items listed above, if possible.
• Advise Customer to schedule service and contact you through Office Service Manager rather than directly through you.
• Advise Customer to obtain parts information through Service/Parts Department rather than directly through you.
• Obtain daily dispatches from Field Service Manager.
• Service Technician’s office time should be limited to that required to attend weekly Field Service meeting, turn in time sheets, pickup parts, tools, instruments, etc.
• Support…