LTE Dispatcher

Dispatcher Position

This position provides critical assistance to the public through answering both County-wide emergency calls for service as well as administrative calls for the Juneau County Sheriff's Department and dispatches appropriate Law Enforcement and/or Emergency Medical Services personnel. Provides responsive, courteous and efficient service to County residents and the general public.

Essential Functions:

• Using a computer-aided dispatch system, receives emergency calls for service from the public requesting law enforcement, emergency medical or other service; determines nature and location of emergency, determine priorities, and dispatches necessary emergency units in accordance with established procedures.
• Transmits and receives messages to and from user agencies via public safety radios, 9-1-1 emergency telephone lines, data terminals and other communications equipment.
• Maintains contact with all units on duty; maintains status and location of officers.
• Inquires, enters, updates, interprets, verifies, receives and disseminates information from national, state, and local law enforcement computer networks as requested by user agencies for missing persons, stolen property, warrants and restraining orders; monitor several complex public safety radio frequencies.
• Provides Basic life support instructions following the National Academy of Emergency Medical Dispatch (NAED), including CPR instructions to citizens until emergency responders arrive on scene.
• Transmits, receives and monitors multiple radio talk groups to include emergency services, schools, Public Works Department and other law enforcement agencies.
• Use proper interview questions to obtain information for call entry.
• Operates the CAD, Siren, Records Management and in-house computer systems.
• Provide scene safety instructions to callers who are involved in high-risk situations until first responders or law enforcement officers are on scene.
• Answers non-emergency calls for assistance.
• Creates and maintain accurate records providing documentation for all events and occurrences within the Communications Center.
• Monitors weather and other natural disaster conditions and notifies staff and public of hazards.
• Interprets messages, analyze distances and time periods and communicate the same to others.
• Provides needed backup to other staff members during periods of absence and during peak workloads as directed.
• Assumes one or more on-going, specialized assignments such as training officer, terminal security coordination for State/Federal criminal databases, receives cross-training to provide back-up to administrative assistants and office specialists when needed.
• Attends meetings and events to promote positive public relations.
• Other duties as assigned.

Expectations:

• Interprets and applies Federal, State, municipal, and Department rules, regulations, and policies.
• Attends work regularly and is punctual.
• Behaves professionally and presents an appropriate standard of grooming, hygiene, and dress that align with health and safety standards.
• Conducts self in such a way as to reflect positively on the County.
• Fosters positive working relationships and accepts new responsibilities.
• Learns and understands the safe practices for the job being performed and complies with the safe work practices and personal protective requirements for the job.

Typical

Qualifications:

Minimum Required Qualifications:

• High School Diploma or equivalent.
• Ability to obtain a current NCIC and Emergency Dispatching certification.
• Successful completion of Basic Law Enforcement Communications Officer's Course and maintain continuing education hours throughout employment.

Preferred Qualifications:

• Two (2) years of experience as a Dispatcher.

Required Knowledge, Skills, and Abilities:

• Knowledge of modern telecommunication, communication radio and computer equipment.
• Knowledge of County policies, procedures and practices.
• Knowledge of local government organization and its departmental operating requirements.
• Knowledge of laws and policies regarding open records/public information vs. confidential information.
• Knowledge of terminal security rules and regulations for granting access to National and State…