Produce Evening Supervisor

Location

Mauston

Full-Time

Festival Foods is a Wisconsin grocer committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate more than 40 full-service supermarkets across Wisconsin.

At Festival, people are at the top of our list. We’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Join our Festival Foods team as a Produce Evening Supervisor!

Job Title:

Produce Evening Supervisor

Reports To:

Produce Department Manager

Are you a leader with a passion for fresh produce and a dedication to outstanding guest service? As an Evening Produce Department Leader at Festival Foods, you’ll support the Produce Department Manager in overseeing night operations and ensuring a high standard of care for our fresh, nutritious fruits and vegetables. Your role will involve working closely with the team to meet department goals, provide guidance to associates, and ensure that our guests receive only the best quality products.

You’ll help maintain smooth evening operations, ensuring that policies are followed, and that every guest enjoys a great shopping experience.

What You’ll Do:

• Assisting Leadership: Support the Produce Department Manager by closely working with all produce associates to ensure a consistently enjoyable shopping experience, adherence to company policies and procedures, and fulfillment of department goals and objectives.
• Reinforcing Culture: Promote Festival culture, customer service, and performance expectations to all produce associates.
• Training Support: Assist in training new produce associates and provide re‑training as necessary.
• Guidance and Support: Answer questions and offer guidance to all produce department associates.
• Quality Assurance: Ensure all department standards are met within the produce department by observing sales floor and back stock conditions and taking action to correct any areas of opportunity.
• Inventory Management: Maintain appropriate stock levels and ensure accurate pricing on products sold.
• Collaboration: Communicate and collaborate effectively with the Store Director, produce manager/assistant manager, other department managers, and produce associates to uphold standards and exceed guest expectations.
• Customer Service Excellence: Provide exceptional customer service by assisting guests in finding items, taking orders, and handling special requests. Answer the telephone and assist callers using proper phone etiquette, addressing guest concerns and resolving issues when guests are not satisfied with the service or product received.
• Leading by Example: Assist all department associates with daily responsibilities while leading by example and contributing to the overall cleanliness of the department by organizing and cleaning work areas, shelving, and the sales floor as needed.
• Food Safety Compliance: Maintain food safety logs and ensure all quality standards are met, including quantity expectations at 100% by 10 am and 5 pm.
• Other Duties: Complete other duties as assigned and maintain regular, timely attendance in compliance with the work schedule, providing adequate notice to find a replacement for occasional absences.

What We’re Looking For:

• Interpersonal
  
  Skills:
  
  Ability to deal tactfully and effectively with customers and all personnel.
• Communication
  
  Skills:
  
  Strong oral and written communication skills, with the ability to handle a diverse crew in a highly stressful environment.
• Safety Awareness: Complete understanding of all safety requirements and company safety policies, with the ability to apply on‑the‑job safety training to recognize and react to possible safety hazards on store premises. Proper training and knowledge of equipment and procedures such as slicers, proper lifting techniques, trash compactors, and balers are essential.
• Industry Knowledge: Knowledge of the retail food business, with a thorough understanding of perishable department operations, merchandising skills, and the ability to make timely and effective decisions.

• Standing for…