Community Resource Coordinator

Become a part of our caring community

Join Humana as a Community Resource Coordinator within the Inclusa/Humana team, where you will serve members in the Wisconsin Family Care (FC) program. Reporting to the Manager of Care Coaching, you will provide comprehensive case management services to frail elders and adults with intellectual, developmental, or physical disabilities, primarily in the Juneau County area with some support in Sauk and Vernon Counties.

• Assess members’ health and safety needs to identify strengths, interests, and preferences to develop a comprehensive Member Care Plan (MCP).
• Coordinate with a Field Care Nurse to provide services that address members’ health and safety needs, ensuring the team supports members in the least restrictive environment outlined in the MCP.
• Conduct face‑to‑face social assessments upon enrollment and at least every six months, typically at the member’s residence.
• Conduct quarterly in‑person visits and maintain monthly contact with members by phone.
• Arrange support services for members, including social integration, community resources, employment, housing, and other non‑medical needs.
• Ensure cost‑effective service delivery.
• Evaluate risk factors and provide education to members.
• Maintain accurate documentation, including case notes, service authorizations, and updates to the MCP.

• Bachelor’s degree in human services or related field with at least 1 year of experience serving frail elders or adults with intellectual, developmental, or physical disabilities; or a Bachelor’s degree in another field with at least 3 years of such experience.
• Valid state driver’s license and proof of personal vehicle liability insurance with at least 100/300/100 limits.

• Residence within 45 minutes of the assigned coverage area.
• Case management experience.
• Experience with electronic case note documentation.
• Knowledge of community health and social service agencies and additional community resources.

• Work Location:
  
  Mauston, WI and surrounding area.
• Travel:
  Up to 40% mainly within Juneau County.
• Typical Workdays/
  
  Hours:
  
  Monday – Friday, 8:00 am – 4:30 pm CST.
• Mileage reimbursement for work‑related travel.

$53,700 – $72,600 per year.

Humana offers medical, dental, vision, 401(k), paid time off, parental and caregiver leave, short‑term and long‑term disability, and life insurance, among other benefits.

Humana is an equal opportunity employer and prohibits discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Humana makes employment decisions based solely on job requirements.