Intake & Case Management Coordinator

Job Details

Job Location:

Cottingham Management - MAYFIELD HEIGHTS, OH 44124

Position Type:
Full-Time

Education Level: High School

Salary Range: $25.00 - $32.00 Hourly

Travel Percentage:
None

Job Shift: Any

The primary purpose of the Central Intake & Case Management Coordinator position is to facilitate the intake, referral, and admission process for assigned skilled nursing facilities while serving as a liaison between referral sources, hospitals, managed care organizations, residents, families, and facility teams.

• Receive, review, and process referrals.
• Monitor referral activity for assigned facilities.
• Maintain referral tracking systems and databases.
• Ensure timely response to referral opportunities.

• Coordinate all aspects of intake from referral through admission.
• Review clinical, financial, and insurance information.
• Verify referral documentation requirements.
• Support timely admission decisions.

• Review referrals for appropriate level of care.
• Collaborate with facility clinical teams regarding admission suitability.
• Support continuity of care throughout transitions.

• Support transition-of-care initiatives.
• Communicate with families and responsible parties.
• Support readmission reduction initiatives.

• Assist facilities in achieving census goals.
• Monitor admission activity and conversion rates.

• Verify payer source information.
• Coordinate authorization requirements and approvals.

• Provide exceptional customer service.
• Maintain positive relationships with hospitals and community partners.

• Collaborate with admissions, clinical, business office and operations personnel.
• Promote teamwork and collaboration.

• Maintain referral tracking reports and admission metrics.
• Monitor referral conversion rates and outcomes.

• Ensure compliance with federal, state and company policies.
• Comply with HIPAA requirements.

• Protect resident confidentiality and privacy.
• Respect resident rights, dignity and personal choice.

• Associate's Degree required;
  Bachelor's Degree preferred.
• Healthcare admissions, case management, discharge planning or long-term care experience preferred.
• Understanding of Medicare, Medicaid and Managed Care processes.
• Strong organizational, communication and problem-solving skills.

• Intake Coordination
• Relationship Management
• Customer Service
• Communication
• Case Management Support
• Admissions Coordination