Sr Lead Office Manager WC OH

Job Title

Lead Office Manager (Senior Wellness Coordinator)

1550 Golden Gate Plaza, Mayfield Heights, OH 44124

$20.00 – $25.00 hourly

• Competitive pay
• Potential for multi‑clinic work
• Bonus potential
• Part‑time to full‑time opportunities across multiple clinics

The Senior / Lead Wellness Coordinator (WC) serves as the primary operational leader within the clinic, supporting both the doctors and Wellness Coordinators. This role bridges front‑desk execution and clinic leadership by ensuring daily operations run smoothly, standards are upheld, and performance expectations are met across all clinics.

As a Senior/Lead WC, you are a trusted leader, culture carrier, and point of escalation for patients and staff. You play a key role in supporting clinic performance, coaching Wellness Coordinators, and executing company policies while maintaining a high‑volume, patient‑centered environment. This graduated role is designed for experienced administrators ready to take on increased responsibility without full managerial authority.

• Act as the on‑site lead during assigned shifts, ensuring smooth clinic operations
• Serve as the first point of escalation for patient concerns, staff questions, and workflow issues
• Support and reinforce clinic policies, procedures, and standards set by Corporate, PPTC, and management
• Assist other Wellness Coordinators in executing operational initiatives and clinic goals
• Mentor, guide, and support Wellness Coordinators in daily responsibilities
• Assist with onboarding and training of new Wellness Coordinators
• Model professionalism, efficiency, and customer service excellence
• Provide real‑time coaching on sales conversations, patient experience, and clinic flow
• Support daily and monthly clinic performance goals (memberships, packages, retention, and service quality)
• Monitor front‑desk execution and help correct gaps in performance
• Ensure accuracy of member accounts, POS transactions, and documentation
• Communicate trends, challenges, and opportunities to the Office Manager
• Deliver an exceptional, welcoming patient experience
• Educate patients on wellness services, memberships, and packages
• Confidently present and close membership and package sales
• Maintain strong patient relationships and retention
• Manage clinic phone calls and walk‑ins
• Complete transactions using POS software
• Maintain clinic cleanliness, organization, and brand standards
• Ensure proper execution of doctor protocols and clinic flow

• Proven experience as a Wellness Coordinator or similar front‑office healthcare role
• Demonstrated leadership, reliability, and accountability
• Strong sales aptitude with the ability to coach others
• Excellent communication and problem‑solving skills
• Ability to multitask in a high‑volume environment
• Professional appearance and positive demeanor
• Comfortable working weekends and evenings as required
• Ability to stand/sit for extended periods and lift up to 50 lbs
• High School Diploma or equivalent
• Proficiency with Microsoft Office and clinic POS systems

The duties and requirements of this position may change from time to time. The Company and its affiliates reserve the right to add or delete duties and responsibilities at the discretion of its owners/managers. This job description is intended to describe the general level of work being performed. It is not intended to be all‑inclusive.