Customer Support​/Service Representative II

About Vibrantz Technologies

Vibrantz Technologies is a global provider of specialty chemicals and materials solutions. Our products enhance performance in a range of applications, including automotive, consumer goods, and building materials. Headquartered in Houston, Texas, our team of 4,500 employees serves over 11,000 customers worldwide.

Mayfield Heights, OH

Base pay ranges from $19.81 to $24.76 per hour, with variable incentive programs, 401(k), medical, dental, vision, life and disability coverage, and well‑being resources. Our benefits align with the needs of a diverse workforce and a union‑governed collective bargaining unit where applicable.

• Respond to customer inquiries and resolve issues promptly while maintaining professional communication.
• Process, modify, and manage customer orders, ensuring accurate pricing, terms, and documentation.
• Coordinate shipments and track order fulfillment in alignment with customer needs and business requirements.
• Maintain accurate records of customer interactions, transactions, and issue resolution in system tools.
• Collaborate with cross‑functional teams to resolve issues and identify opportunities to improve customer experience.

• High school diploma or GED.
• At least 1 year of administrative or customer service experience.
• Strong communication and problem‑solving skills with the ability to manage customer interactions effectively.
• Proficiency with computer systems, including CRM or ERP platforms.
• Ability to prioritize tasks and maintain accuracy in a fast‑paced environment.

• Experience in customer service within manufacturing, logistics, or industrial environments.
• Familiarity with SAP or similar ERP systems.
• Experience handling order management, billing, or shipment coordination.
• Ability to identify process improvements and enhance customer experience.

Vibrantz Technologies Inc. ("Vibrantz") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Discrimination based on race, color, religion, national origin, sex, gender, age, disability, genetic information, sexual orientation, or other protected status is strictly prohibited.