EMG Group SAP Business Process Leader - Sales, Customer Service, Pricing and Distribution

Position Summary Position Summary

Serves as the EMG functional owner and decision authority for SAP S/4

HANA processes across Sales, Customer Service, Pricing and Distribution. Reporting to the Sales and Marketing Group Vice President, this role leads group-wide SAP business process strategy, deployment governance, fit-to-standard adoption, and sustainment across 6 North America divisions and more than 50 locations.

Partners with Corporate SAP S/4

HANA Business Process Leaders, EMG SAP IT, division leadership, and functional stakeholders to align solution design, testing, business readiness, and deployment execution. Leads the end-to-end functional deployment of Sales, Customer Service, Pricing and Distribution processes across EMG.

This role drives standardization of critical supply chain and operations processes and ensures SAP-enabled decisions support consistent execution, business continuity, and realization of SAP program benefits.

Reports directly to the Sales and Marketing Group Vice President. Maintains a strategic partnership with Corporate SAP S/4

HANA Business Process Leaders, the Group SAP IT Lead, division leadership, operations, supply chain, finance, and manufacturing stakeholders.

• Serves as the EMG functional decision owner for SAP S/4
  
  HANA Sales, Customer Service, Pricing and Distribution processes.
• Has authority to make or recommend final group-level functional decisions related to process design, fit-to-standard adoption, deployment readiness, issue escalation, prioritization, and sustainment.
• Leads group-level functional governance for assigned SAP processes in partnership with Corporate SAP S/4
  
  HANA Business Process Leaders and EMG leadership.
• Influences and aligns division leadership, site teams, functional leaders, and corporate stakeholders on SAP-enabled business process decisions.
• Owns functional readiness and adoption outcomes across assigned SAP work streams for EMG deployments.
• Provides matrix leadership to division process owners, site implementation teams, super users, and cross-functional stakeholders during SAP deployment, cutover, go-live, and stabilization activities.
• Owns ongoing functional process sustainment for assigned SAP work streams after deployment, including process compliance, adoption monitoring, enhancement prioritization, and alignment with Parker enterprise standards.

This role operates in a complex, matrixed environment requiring alignment across Corporate SAP teams, EMG leadership, division leadership, manufacturing locations, supply chain, procurement, operations, finance, IT, and end users. The position must balance Parker enterprise SAP standards with division-specific operational requirements while driving process standardization, resolving cross-functional conflicts, managing implementation risk, and ensuring business continuity during SAP deployment and stabilization.

• Leads group-wide SAP deployment strategy, readiness, execution, and sustainment for assigned work streams in partnership with Corporate SAP S/4
  
  HANA Business Process Leaders, EMG SAP IT Lead, and division leadership.
• Establishes and leads functional governance for assigned SAP processes, including fit-to-standard decisions, exception management, escalation, prioritization, and process adoption.
• Leads current-state assessments across divisions and evaluates divisional processes against Parker standard SAP business processes; identifies gaps, risks, organizational impacts, and required business changes.
• Drives adoption of Parker standard SAP processes and makes recommendations on process standardization, business requirements, and exceptions requiring group or corporate approval.
• Leads cross-functional workshops with operations, procurement, supply chain, finance, materials, scheduling, manufacturing, and division leadership to align future-state processes and deployment readiness.
• Owns functional readiness for assigned work streams, including data readiness, process validation, testing, training, cutover preparation, go-live support, and post-go-live stabilization.
• Leads functional issue resolution during deployment,…