Retail Customer Service

Overview

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. They promptly resolve customer concerns, ensure client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and store.

They are tasked with achieving excellent customer service while consistently meeting the store’s sales goals.

The individual selected for this role will be expected to work at stores within a 10-mile radius of Store #701384, located at: 6262 Mayfield Road, Mayfield Heights, OH 44124.

This is a full-time position with a hiring rate of $16.83/hr.

Job duties involve contact with customers, which may include minors; access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value. The Company therefore conducts a criminal history review to protect the business, its operations and reputation, and the safety of customers, staff, employees, vendors, and the public.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition of assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work without sponsorship now or in the future
• Must have a valid, unrestricted driver’s license
• Must be able to retrieve material from shelves and lift/carry up to 50 lbs frequently and up to 70 lbs on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends

Preferred Qualifications:

• High School diploma or GED
• At least one year of experience in delivery, retail, or customer service
• Experience selling paint and paint-related products
• Experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language (Spanish preferred)

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make places and spaces brighter and stronger. We invest in our people with rewards, benefits and the flexibility to enhance health and well-being; opportunities to learn, develop new skills, and grow; and an inclusive team and commitment to communities.

Step 1 – Online Application:
Find the role(s) on our Careers page and set aside 15 minutes to create your profile.

Step 2 – Digital Interview:
Qualified candidates will complete a digital video interview via Hire Vue. Complete within 7 days of invitation.

Step 3 – In-Store Interview:
Top candidates will meet with our Recruitment team in a store or delivery facility.

Sherwin-Williams offers a range of benefits; details can be found at  Compensation decisions depend on experience and business needs. The company is an Equal Employment Opportunity employer and complies with applicable laws.