Member Service Representative

Overview

BASIC FUNCTION:
Performs diverse accounting, clerical, and administrative duties in support of branch loan making and servicing, loan administration, office administration, financially related services, and member/public relations. Will be responsible for the retirement of Association stock.

Regional Lending Managers

None

• Education: Post High School
• Experience: Two years of clerical and office experience. Skill in computer operations.
• Sensory and
  
  Physical Requirements:
  
  
• Must have the ability to read documents from many sources.
• Must be able to communicate audibly and with staff, customers, and the general public.

• Management
  
  Skills:
  
  
• Planning and organizing:
  Ability to use resources to obtain results.
• Control:
  Skill in establishing procedures to monitor day-to-day conditions.
• Oral & Written Communications: completeness, accuracy, logic, and organization in speaking and writing.
• Decision Making, Judgment, and Common Sense: ability to properly analyze data/problems and make sound decisions.
• Adaptability: ability to accept change and innovation and adapt to it.
• Working Relationship: ability to work with others.
• Initiative: takes action beyond what is necessary. Originates action instead of responding to events.
• Stress Tolerance: stability of performance under pressure and opposition.
• Project a good image for the Association toward members and various publics.
• Performs other duties as assigned.

Note:

This section reflects essential responsibilities, including compliance with applicable standards. The following items are illustrative.

• 40% – Perform AgVue/Loan Servicing role responsibilities timely.
• 25% – Perform Loan Servicing role responsibilities accurately.
• 25% – Perform daily branch functions to maintain excellent customer service.
• 10% – Assist Management/Accounting with reporting.