Vault Teller - Mayfield, KY

Vault Teller - Mayfield, KY

Regular Full-Time 5 Days Required Mayfield, KY, US

7 days ago Requisition

A Teller undertakes bank transactions and interacts directly with customers. A Teller is usually the first person a customer sees when they walk into one of our locations. A Vault Teller is responsible for all cash and coin in a location’s vault. This position will be required to work into a Saturday rotation.

• Greets all customers and visitors when they enter the location lobby or approach the drive-thru
• Orders currency and coins for location
• Counts and records money received and sent for shipment from Federal Reserve and other Bank locations
• Balances vault currency and coin daily
• Processes daily transactions including receiving deposits, cashing checks, accepting loan payments, and disbursing cash
• Cashes checks and payout money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds
• Explains, promotes, and sells specialized products such as cashier’s checks and prepaid gift cards
• Performs services for customers including ordering bank cards and checks
• Records all transactions promptly, accurately, and in accordance with bank procedures
• Performs as a team member in allocating and coordinating the workflow
• Answers inquiries regarding checking and savings accounts and other bank related products
• Assists customers in solving account errors or problems, providing account balances, etc.
• Balances currency, cash and checks in cash drawer daily; arrange monies according to denomination
• Promotes and maintains positive relations with all contacts, customers, and potential customers
• Assists with training for Tellers and Customer Service Representatives
• Assists the Teller Supervisor with answering questions regarding bank policies and procedures
• Opens, closes, and maintains customer accounts, including checking, savings, CDs, and IRAs
• May be responsible for bank openings and/or closings
• May be required to work drive-thru

Required

High School or GED

Minimum

2 years of teller experience required; customer service experience preferred

• Within 6 months of hire:
  Independence Bank Teller Certification
• Within 6 months of hire:
  Independence Bank Vault/Lead Teller Certification

• Requires completion of Teller Fundamentals and Teller Level Up training within three (3) months

• Customer/client orientation
• Problem-solving skills
• Accuracy and attention to detail
• Situational judgment skills
• Ability to maintain confidential information
• Clerical and administrative skills

Indoors, environmentally controlled. Usual office working conditions. The noise level in the work environment is typical of most office environments with telephones, personal interruptions, and background noises.

Never or Rarely

Position requires incumbents to be off work for a minimum of five consecutive business days

• Sitting (remaining in a seated position) occasionally
• Standing (remaining on one’s feet in an upright position without moving about) constantly
• Walking (moving about on one’s feet) frequently
• Lifting (raising or lowering an object from one level to another) occasionally
• Carrying (transporting an object, usually by holding it in the hands or arms or on the shoulder) frequently
• Pushing/Pulling (exerting force upon an object so that the object moves away or toward the force) occasionally
• Reaching (extending hand(s) and arm(s) in any direction, such as overhead, below waist, forward or lateral) constantly
• Keyboarding (entering text or data using computer keyboard or 10-key numeric keyboard) constantly
• Pinching/Gripping (seizing, holding, grasping, turning or otherwise working with the hand(s) or fingers) constantly
• Stooping (bending downward and forward by bending spine at the waist) occasionally
• Squatting/Crouching (bending body downward and forward by bending legs and spine) occasionally
• Kneeling (bending legs at knees to come to rest on knee(s)) never or rarely
• Crawling (moving about on hand and knees or hands and feet) never or rarely
• Speaking (expressing or exchanging ideas by means of the spoken word to impart oral information to customers and to convey detailed spoken instructions accurately, loudly, or quickly) constantly
• Hearing (the ability to hear, understand, and distinguish speech, either in person or telephonically) constantly
• Near Visual Acuity (clarity of vision at approximately 20 inches or less) constantly
• Far Visual Acuity (clarity of vision at approximately 20 feet or more) constantly