Teller – Mayfield, KY

Job description

Job Type: Full-time

Remote: Remote

Position is not eligible for remote work.

A Teller undertakes bank transactions and interacts directly with customers. A Teller is usually the first person a customer sees when they walk into one of our locations. This position will be required to work into a Saturday rotation.

Essential functions, duties and responsibilities include, but are not limited to:

• Greets all customers and visitors when they enter the location lobby or approach the drive‑thru
• Processes daily transactions including receiving deposits, cashing checks, accepting loan payments, and disbursing cash
• Identifies counterfeit currency
• Cashes checks and payout money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds
• Explains, promotes, and sells specialized products such as cashier’s checks and prepaid gift cards
• Exchanges foreign currency
• Performs services for customers including ordering bank cards and checks
• Records all transactions promptly, accurately, and in accordance with bank procedures
• Answers inquiries regarding checking and savings accounts and other bank related products
• Assists customers in solving account errors or problems, providing account balances, etc.
• Balances currency, cash and checks in cash drawer daily; arrange monies according to denomination
• Promotes and maintains positive relations with all contacts, customers, and potential customers
• May be responsible for bank openings and/or closings
• May be required to work drive thru
• May be required to float to other locations

Education, experience and qualifications:

Required/Preferred Education Level: Required High School or GED

Years of

Experience:

Minimum One (1) year of teller experience required; customer service experience preferred

License / Certification:
Required Independence Bank Teller Certification within 6 months

Additional Qualifications:

Requires completion of Teller Fundamentals and Teller Level Up training within three (3) months

Core competencies:

• Customer/client orientation
• Cash handling
• Oral communication skills
• Problem-solving skills
• Accuracy and attention to detail
• Situational judgment skills
• Ability to maintain confidential information

Working conditions:

Indoors, environmentally controlled. Usual office working conditions. The noise level in the work environment is typical of most office environments with telephones, personal interruptions, and background noises.

Travel requirements:

Travel to other locations may be required to provide coverage occasionally.

Mandatory vacation:

Position requires incumbents to be off work for a minimum of five consecutive business days.

Physical requirements:

• Sitting (remaining in a seated position) occasionally
• Standing (remaining on one’s feet in an upright position without moving about) constantly
• Walking (moving about on one’s feet) frequently
• Lifting (raising or lowering an object from one level to another) occasionally
• Carrying (transporting an object, usually by holding it in the hands or arms or on the shoulder) frequently
• Pushing/Pulling (exerting force upon an object so that the object moves away or toward the force) occasionally
• Reaching (extending hand(s) and arm(s) in any direction, such as overhead, below waist, forward or lateral) constantly
• Keyboarding (entering text or data using computer keyboard or 10-key numeric keyboard) constantly
• Pinching/Gripping (seizing, holding, grasping, turning or otherwise working with the hand(s) or fingers) constantly
• Stooping (bending downward and forward by bending spine at the waist) occasionally
• Squatting/Crouching (bending body downward and forward by bending legs and spine) occasionally
• Kneeling (bending legs at knees to come to rest on knee(s)) never or rarely
• Speaking (expressing or exchanging ideas by means of the spoken word to impart oral information to customers and to convey detailed spoken instructions accurately, loudly, or quickly) constantly
• Hearing (the ability to hear, understand, and distinguish speech, either in person or telephonically) constantly
• Near Visual Acuity (clarity of vision at approximately 20 inches or less) constantly
• Far Visual Acuity (clarity of vision at approximately 20 feet or more) constantly

Additional physical requirements:

May require lifting up to 25 pounds.