Lobby Ambassador

Lobby Ambassador – Job Summary

The Lobby Ambassador is responsible for delivering remarkable client and guest experiences and ensuring that all customers and visitors are assisted in a warm, professional, and friendly manner. This client‑facing role combines passion for service, people skills, and enthusiasm for creating a hospitality‑focused workplace environment.

• Enthusiastically welcome guests, anticipate their needs, and assist with arrivals, departures, and office orientations.
• Engage visitors, employees, and callers in a warmly welcoming manner and assist them in a helpful and timely way.
• Maintain visible engagement and become well known in the workplace; schedule site walks strategically during periods of reduced reception desk coverage.
• Effectively pair services to guests’ needs, serving as a resident expert with contacts in local cuisine, hotels, and knowledge about special attractions and upcoming events.
• Build connections and networks throughout the hospitality industry.
• Connect with clients, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions.
• Maintain familiarity with all services within the facility and work with internal facilities management teams to facilitate a hospitality approach across services.
• Work across teams to proactively communicate and prepare for all arrivals, anticipate and address concerns, and ensure operations without incident.
• Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.
• Assist with support for meetings, reception, personal support, and mail room where applicable.
• Act as a central point of contact, providing information and way finding for the campus, services, and activities.
• Manage building access and security protocols, determining authorized entry.
• Collaborate with catering services to ensure conference rooms are properly prepared with necessary amenities.
• Liaise with building services for site maintenance coordination and check‑ins.
• Provide support for other duties and projects as business needs require.
• Support mail services where applicable.
• Implement and monitor standards of service to meet and exceed expectations.

• High school diploma or equivalent.
• Ability to travel 20‑25% between three Massachusetts locations.
• Ability to work first shift schedule (8:00AM – 5:00PM).
• Strong customer service orientation with hospitality background.
• Physical ability to perform frequent walking between sites and stand for extended periods.
• Excellent organizational and time management skills.

• Minimum 2‑3 years of previous customer service or hospitality related experience.
• People person who creates experiences that go beyond expectations.
• Flexibility and positive attitude in managing shifting daily priorities.
• Excellent communicator with fluent English; ability to communicate professionally in spoken and written word.
• Ability to multitask and prioritize while ensuring consistent and elevated guest experiences and accuracy.
• Detail‑oriented with strong organizational skills.
• Proactive self‑starter with creative problem‑solving abilities.
• Working knowledge of a range of information technology tools and platforms.
• Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, Outlook).
• Experience with ticket generation systems.

Estimated compensation: $50,505.00 – $50,505.00 USD per year. This range is an estimate; final compensation packages are determined by candidate qualifications, location, and market conditions.

On‑site – Boston, MA;
Boxborough, MA;
Maynard, MA.

• 401(k) plan with company matching contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health.

JLL is an Equal Opportunity Employer and is committed to providing reasonable accommodations to individuals with disabilities.