Digital Solutions and Platform Engineer

Digital Solutions And Platform Engineer

The Acacia Infrastructure and Service Operations team is a collaborative, hands-on group that functions as a business-aligned digital technology partner for Cisco's high-speed optical networking division. We provide the resilient technology foundation—spanning servers, storage, and networking—that powers engineering, manufacturing, and global supply chain operations. Our team's vibe is defined by high accountability and cross-functional ownership; we jump into complex problems and drive them to resolution without needing hand-holding.

It is an exciting time to join us as we evolve our infrastructure and shift from traditional support to proactive digital enablement.

As a Digital Solutions and Platform Engineer, you will own the operational reliability of the platforms supporting Acacia's engineering and business workflows. You will strengthen our infrastructure foundation by diagnosing complex issues, automating repeatable tasks, and reducing technical debt to ensure consistent performance as our environment scales. By balancing hands-on engineering with architectural thinking, you will transform recurring incidents into lasting improvements and establish your credibility through faster response times and stable, supportable systems.

Your success will be measured by your ability to increase operational capacity, decrease repeat problems, and deliver technology-enabled improvements that empower the entire organization.

Minimum Qualifications:

• Bachelor's degree or equivalent experience with five or more years of hands-on experience administering and troubleshooting enterprise infrastructure (virtualization, servers, storage, networking, or backup/recovery).
• Demonstrated experience independently diagnosing and resolving complex technical issues that span multiple domains (e.g., identity, applications, and networks).
• Proven ability to automate infrastructure or operational tasks using scripting languages (e.g., Power Shell, Python, or Bash) and configuration-management tools.
• Professional experience in designing and implementing technical improvements, such as platform upgrades or workflow integrations, rather than performing only standard maintenance.
• Ability to work from the Massachusetts office at least three days per week and participate in an on-call rotation for scheduled maintenance and incident response.

Preferred Qualifications:

• Experience supporting technically demanding environments such as engineering, lab, test, manufacturing, or supply chain.
• Experience conducting stakeholder interviews, mapping business workflows, and translating requirements into technical solutions.
• Experience with infrastructure-as-code technologies (e.g., Ansible, Terraform) and public/hybrid-cloud platforms.
• Familiarity with architecture or service-management frameworks such as ITIL, TOGAF, or BABOK.
• Exposure to AI-enabled tools, operational dashboards, observability platforms, or disaster recovery planning.
• Relevant professional certifications in cloud, automation, or systems architecture.

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.