Repair & Quality Technician

Wildlife Acoustics, Inc. Repair & Quality Technician — Bioacoustic Recorders Location

On-site -- Maynard, Massachusetts

Director of Quality

Full-time - Exempt

Operations / Quality

We're hiring a Repair Technician to service and refurbish our bioacoustic recording instruments — rugged devices that get deployed outdoors, often in remote or harsh environments, and come back needing everything from a deep clean to a full motherboard replacement. You'll handle both the electrical side (board-level repairs like SD card slots and microphone wiring) and the mechanical side (gaskets, connectors, enclosure hardware) that keeps these units weatherproof and field-ready.

This role will work closely with, and shadow, our senior repair technician. You'll be learning our repair processes, diagnostic approach, and product history directly from the person who built that expertise. Beyond repair work, you'll be a technical resource for Customer Service, prepare repair estimates for our customers, and support Quality with test execution, inbound inspection, and failures investigation.

• Repair & Refurbishment
• Diagnose and repair returned recorders, ranging from routine cleaning and gasket replacement to board-level fixes.
• Perform board-level (PCBA) repairs such as replacing damaged connectors, displays and rewiring or resoldering broken connections.
• Clean, inspect, and refurbish units that have been deployed outdoors, including disassembly and reassembly of enclosures.
• Replace worn or damaged rubber gaskets, connectors, and plastic enclosure parts to restore weatherproofing and structural integrity.
• Maintain accurate repair records — what was found, what was replaced, and time/parts used — for each unit.
• Occasional re-work of products needing bench-repairable ECO’s.

• Systematically troubleshoot electrical and mechanical failures.
• Track recurring failure modes and flag patterns that may point to a design or manufacturing issue.
• Keep repair queues and unit status organized so nothing falls through the cracks as volume ramps up.

• Serve as a technical resource for the Customer Service team, answering troubleshooting questions on deployed units.
• Work with quality and engineering to share field failure data and provide input on part durability and design changes.
• Support the Quality team and mechanical/electrical engineering by running test programs and operating equipment for qualification (including new/alternate parts), and reliability testing.
• Provide occasional coverage/support for light assembly and rework efforts (as needed, during peak demand periods).

• Shadow our senior repair technician to learn established repair procedures, tooling, and product-specific quirks.
• Help document repair processes and work instructions to capture institutional knowledge.
• Gradually take on increased ownership of repair operations as your understanding increases.
• Maintain the repair documentation for accuracy via periodic (as needed) updates of the written process to capture changes, additions, or deletions such that the written process accurately reflects the actual repair process being performed for any given model/task.

Required

• Solid soldering skills, including small-scale rework (through-hole and surface-mount components).
• Strong troubleshooting instincts — comfortable working from symptoms back to root cause on both electronics and mechanical assemblies.
• Hands-on mechanical aptitude: comfortable with small fasteners, gaskets, connectors, and enclosure hardware.
• Strong organizational habits — able to track multiple units, repair statuses, and parts across a queue without losing track.
• Clear…