Kitchen Lead

To provide prompt, friendly food service in a fast-paced retail kitchen environment. Working in support of the Fresh Department Manager in ensuring that the kitchen department runs efficiently and effectively. To prepare kitchen foods according to pre-determined recipes. Maintain a clean, safe, attractive, and efficient department and work area. Function as a Manager on Duty when scheduled for store opening/closing shifts or as needed.

• Reports To:
  
  Fresh Department Manager
• Status:
  Non-exempt/hourly;
  Full time (35-40 hours weekly)
• Wage Level: Starting at $18.00/hour, range commensurate with experience

• Treat internal and external customers fairly, consistently and with respect.
• Exceed our customers’ expectations for service and provide a welcoming environment for all people and all diverse backgrounds and in accordance with the Co-op’s customer service standards.
• Model, provide, and ensure customers receive prompt, friendly and courteous services in a professional manner that demonstrates our cooperative advantage.
• Maintain a calm and friendly demeanor with all customers

• Work with the Fresh Department Manager to develop standard menu items, food quantities and varieties of products as requested
• Utilize checklists and production schedules to ensure efficient department operations
• As directed by the Fresh Department Manager or when the manager is absent from the department, lead the kitchen operations and set daily priorities for team
• Prepare foods according to predetermined recipes and prep sheets as needed
• Prepare and serve menus items to order as needed
• Ensure that all prepared foods are labeled and stored properly
• Ensure that individual servings are packaged, priced, and stocked in a timely manner
• Keep retail cases clean, stocked, fronted, and faced with proper signage
• Dispose of un-sellable items properly
• Support purchasing for the department as needed or as requested by the Fresh Department Manager
• Advise manager of equipment repair or maintenance needs
  
  Participate in monthly inventory as requested
• Accurately record shrink, transfers, and production levels
• Perform other duties as requested by store management staff

• The Manager on Duty will be a designated key carrier for the co-op and will be trained to open and close the store as needed.
• Provide support to all departments to ensure store security, prompt and friendly customer service and a safe working environment for staff.
• Review and monitor the physical appearance of the store and do whatever is necessary to maintain smooth and cohesive store operations.
• Resolve customer concerns and complaints according to Co-op policies and procedures.

All department staff must adhere to all policies and guidelines as laid out in the staff handbook and department level operating standards.

Contribute to efforts at Assabet Co-op Market that support a sustainable community through:
Minimizing waste by reducing and reusing materials and resources when possible;
Proper recycling and composting;
Water & energy conservation.

Value and support a work environment that includes people of different identities from diverse backgrounds

The physical requirements described here are those that an employee must meet, with or without reasonable accommodation, to successfully perform the essential functions of this job.

• Ability to use computer keyboard, monitor, mouse, telephone, and various office equipment.
• Ability to lift and carry up to 30 pounds frequently.
• Ability to lift and carry up to 50 pounds occasionally.
• Ability to be present and working in…