Lobby Ambassador

Jones Lang LaSalle Americas, Inc. (JLL) is seeking a polished Lobby Ambassador to be the welcoming face of a premier commercial property. In this client-facing role, you will greet and direct tenants and visitors, manage building access and visitor registration, and coordinate closely with security and property management to maintain a safe, orderly, and professional lobby environment. You will respond to inquiries, support incident and emergency procedures, and ensure the lobby reflects JLL's commitment to integrity, service excellence, and a high-quality, sustainable built environment.

Responsibilities

• Serve as the first point of contact in a Class A commercial building lobby, providing a professional and welcoming presence
• Greet, check in, and direct tenants, visitors, and vendors using building access and visitor management systems
• Coordinate with security, property management, and facilities teams to address tenant and visitor needs promptly
• Monitor lobby appearance, signage, and traffic flow to ensure a safe, orderly, and brand-consistent environment
• Respond to inquiries about the property, local amenities, and building procedures with accurate information
• Support emergency and incident response protocols by following established building and safety procedures
• Assist with deliveries, passes, and reservations for conference rooms or visitor parking as needed
• Document and report lobby incidents, maintenance needs, and service requests through designated systems
• Uphold JLL service standards, confidentiality, and compliance with building and security policies
• Contribute to a client-focused, performance-driven culture through continuous improvement and teamwork

Required Skills

• Customer service
• Front desk operations
• Visitor management systems
• Building access control
• Security and safety awareness
• Incident reporting
• Professional communication
• Conflict de-escalation
• Time management
• Basic computer proficiency