Customer Service Technician/Parts Specialist
Listed on 2026-02-14
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IT/Tech
HelpDesk/Support, Technical Support
Position summary
Wald Mfg is a long-established growing manufacturing company. Our Order Entry/customer service & Parts team is small, but expanding. This position will cooperate with other branches of the business. We’re hiring a customer service technician & parts specialist who is mechanically inclined, skilled at conflict resolution and rapport building, a quick learner, and a strong work ethic with an ability to follow procedures.
You will handle customer-facing work now and help build out the team as it expands.
* A Manager role may open in the future; when it does, team members at the time will be considered first. Promotions are earned and not guaranteed.
* We have playbooks for many tasks, but not everything is fully defined. You’ll need to solve problems, manage frustrated customers, and help us improve processes.
Key responsibilities- Field inbound customer inquiries (phone, email) resolve issues quickly and professionally
- Assist customers in placing orders for parts and products that match their needs
- Coordinate with operations and other teams on orders and issues
- Maintain CRM records and sales documentation accurately
- Troubleshoot customer problems, document recurring issues, and suggest process improvements
- De-escalate frustrated customers with empathy and firmness
- Meet KPIs: response time, accuracy, calls per hour, etc.
- Strong verbal and written communication
- Team-oriented mindset with a reliable, no-drama work attitude
- Mechanically inclined and able to understand how products and parts work
- Reliable, organized, able to multitask
- Quick learner and coachable
- Able to handle frustrated customers calmly and professionally
- Comfortable with computers and general office software
- Experience with Google Sheets
- Prior experience with parts & order entry
- Interest or experience in manufacturing, mechanical products, or technical equipment
- Familiarity with CRM systems
- Understanding of how to use MRP’s and ERP’s
- Competitive pay
- Full benefits: health insurance, retirement plan, paid time off
- Paid training and direct mentorship focused on skill development
- Join a company in business for over 100 years while working on a small, high-impact growing team
- Real Impact: you’ll help shape processes and the sales function as we grow
- Internal candidates prioritized for leadership openings; promotions are earned by performance
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