IT Support & Systems Apprentice

Job Title:

IT Support & Systems Apprentice Position Summary The IT Support Apprentice provides first-level support for technology systems throughout the organization. This role assists with help desk requests, hardware maintenance, system updates, inventory management, and technology projects while pursuing a bachelor's degree in a related field of technology. The apprentice works closely with IT team members to build technical knowledge, business understanding, and professional skills that support future career growth.

Essential Duties & Responsibilities Serve as an initial point of contact for IT support requests and assist users with technology-related issues.

Perform basic troubleshooting of hardware, software, network, and other issues.

Assist with end-user system updates, software installations, and workstation configuration.

Conduct hardware inspections and perform routine physical maintenance of computers, displays, printers, and related equipment.

Support inventory management by tracking technology assets, equipment assignments, and hardware lifecycle activities.

Assist with setup, maintenance, and troubleshooting of display technologies and equipment.

Support connectivity, software, and operational needs of 3D printing technologies.

Provide additional coverage for IT support activities during peak workloads, vacations, or special projects.

Participate in cross-functional, international project teams and contribute to improvement initiatives.

Document support activities, issues, and resolutions to maintain accurate records.

Collaborate with apprentices at other STOBER locations around the world

Update and maintain Anny scheduling software and devices.

Demonstrate a commitment to continuous learning and professional development.

Education Requirements Currently pursuing or willing to pursue a bachelor’s degree in:

Cybersecurity Computer Information Technology Computer Science Related technology field

Preferred Knowledge & Skills Basic understanding of computer hardware, software, and operating systems.

Familiarity with Microsoft Office applications and general business technology.

Strong analytical and problem-solving skills.

Ability to learn new technologies quickly.

Effective verbal and written communication skills.

Strong organization and attention to detail.

Personal Characteristics The successful candidate will be:

Outgoing and approachable

Service-oriented and willing to help others

Curious and eager to learn

Analytical and detail-orientedA strong problem solver

Dependable and accountable

Able to work independently and as part of a team Travel Requirements Must be able to travel domestically and internationally, including travel by airplane.

Must be able to work onsite a minimum of three to four days per week.

Physical Requirements Ability to lift and move computer equipment and technology hardware.

Ability to spend extended periods standing, walking, and working with technology equipment.

Ability to work in office, manufacturing, and warehouse environments as needed.
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