Patient Access Rep

Patient Access Rep I

Loyola Medicine, a member of Trinity Health, is a nationally ranked academic qua ternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center, Gottlieb Memorial Hospital, and Mac Neal Hospital.

Employment type: Full time

Shift: Evening Shift (11:00 pm – 7:30 am). Weekend and holiday coverage required.

Seniority level: Entry level

What you’ll do:

• Provide patient‑focused customer service by completing accurate registration, verifying insurance, collecting financial responsibilities, and supporting a positive patient experience.
• Complete accurate outpatient and inpatient registration, including demographic, insurance, and financial information.
• Verify insurance eligibility, benefits, pre‑certifications, referrals, and Medicare medical necessity.
• Ensure compliance with all regulatory, payer, and organizational requirements.
• Provide a welcoming, patient‑centered experience for patients and families.
• Assist patients, families, physician offices, and hospital users with general information and inquiries.
• Manage patient volumes, challenging situations, and service needs with professionalism.
• Collect patient financial liability payments, including co‑pays, deductibles, and other balances.
• Document financial information accurately and follow financial clearance procedures.
• Adhere to HIPAA, confidentiality standards, and Trinity Health policies.
• Maintain knowledge of departmental procedures and readily learn new workflows.
• Support performance improvement efforts to enhance patient experience and program efficiency.
• Work collaboratively with clinical departments, physician offices, and internal partners to resolve registration or insurance‑related issues.
• Communicate effectively to ensure timely and accurate service delivery.

What you’ll need for this job:

• High School Diploma or Equivalent.
• Minimum 1 year of customer service experience (Patient Access or healthcare experience preferred).
• Strong communication, customer service, and data‑entry accuracy skills.
• Ability to multitask in a fast‑paced environment and use multiple computer systems.

Compensation: $15.96 – $22.98 per hour (actual compensation may vary).

Benefits:

• Benefits from Day One
• Daily Pay: get paid today
• Tuition Reimbursement
• Career Development and Growth Opportunities
• Referral Rewards
• Strong Team Culture

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.