Hospital Operations Manager

Join to apply for the Hospital Operations Manager role at Good Vets

Location:

Chicago, IL. Full‑time, Mid‑Senior Level.

Good Vets is a nationwide network of modern animal hospitals, co‑owned with local veterinarians who are passionate about delivering gold‑standard care. We sit at the intersection of quality‑first medicine and people‑first culture, providing a supportive, growth‑minded environment for our teams and unparalleled service for today’s pet parents.

As Hospital Operations Manager, you’ll be the operational heartbeat of the hospital. You’ll run day‑to‑day, ensuring your team meets and exceeds performance, financial, and client‑experience targets. From staffing and scheduling to inventory, compliance, and reporting, you’re the leader who makes the hospital run smoothly with a culture that attracts top talent and delivers exceptional veterinary care and patient experiences.

• Lead all daily hospital operations
• Ensure compliance with all operating standards and requirements
• Create and maintain accurate work schedules
• Hire, train, and onboard new team members—setting the bar for performance and culture
• Prepare monthly reports on hospital performance, staffing needs, margins, and trends
• Conduct performance reviews and provide coaching for growth
• Monitor inventory, manage ordering, and maintain cost control
• Support doctors, staff, and clients with clarity, speed, and professionalism

• Operational Excellence:
  Ability to execute and enforce protocols, manage appointment flow, oversee inventory, and balance hands‑on tasks with leadership responsibilities
• Client Relations:
  Maintain a top‑tier client experience and proactively resolve issues
• Team Leadership:
  Hire and develop high‑performing teams; model accountability and professionalism
• Culture & Growth:
  Build a positive, results‑driven environment and reward excellence
• Technical Support:
  Strong veterinary technician skillset; able to model technical and patient‑care excellence

• Proven work experience as a Hospital Operations Manager, Medical Office Manager, or similar role strongly preferred.
• Three plus years in veterinary medicine with progressive responsibilities; technician background strongly preferred.
• Powerful leadership skills and an empathetic approach to management; experience training and mentoring/developing others.
• Advanced skills in Practice Management Systems and MS Excel.
• Basic accounting skills.
• Demonstrated ability to implement and enforce standard operating procedures and hospital protocols to maximize productivity and patient satisfaction.
• Demonstrated ability to communicate clearly and effectively with hospital and corporate teams and the confidence to make important decisions.
• Excellent problem‑solving capabilities, proactively manage and resolve conflict, and the ability to work well under pressure.
• Demonstrated passion to make a difference in pets and people’s lives.

• Competitive compensation: a strong base salary with a generous annual performance‑based bonus.
• Comprehensive benefits package: medical, dental, vision insurance, flexible spending options, and disability coverage.
• 401(k) with company match.
• Generous paid time off: paid holidays, vacation days, and personal time.
• Employee discounts: significant savings on veterinary care and products at any Good Vets location.
• A culture that values you: empathy, collaboration, celebrating wins.

$75,000—$80,000 USD annually, plus performance‑based bonus opportunities.

Ready to take the next step in your career? Join a company that invests in you and your future. At Good Vets, you’re not just managing a hospital—you’re shaping the standard for veterinary care.

Apply today and let’s build something exceptional—together.