Patient Scheduling​/Insurance Coordinator

Job Details

Location:

MCALESTER DENTISTRY & BRACES
- McAlester, OK 74501

Position Type:
Full-Time/Part-Time

Education Level: High School

Travel Percentage:
None

Job Shift: Day

Job Category:
Admin
- Clerical

A scheduler greets patients, answers incoming calls, triages emergencies, schedules new and existing patient appointments, sends appointment reminders, requests patient records, and follows up with patients.

• Scheduling and confirming appointments
• Welcoming patients and updating their information in the dental software(s)
• Registering new patients according to established office protocols
• Verifying insurance and accurately building patient insurance plans in the dental software(s)
• Assisting patients to complete all necessary forms and documentation
• Answering and managing incoming calls
• Responding and complying with requests for information
• Preparing documentation for upcoming appointments
• Checking daily appointment schedules and filling gaps to ensure positive production
• Monitoring and replying to e-mails and voicemails
• Maintaining a professional reception area
• Safeguarding patient privacy and confidentiality
• Maintaining OSHA and HIPPA Compliance
• Perform all other duties as assigned

High School degree or equivalent required

Exceptional written and verbal communication skills required

Dental practices run at a fast pace and schedulers will be required to keep up with the flow of doctors and patients.

• Sit for long periods
• Look at a computer screen for extended periods
• Stand for long periods
• Lifting up to 50 pounds

Area Director of Operations / Operations Manager

None