Receptionist​/Intake Specialist

This position is offered both in McAllen and Brownsville. This is the first point of contact to our office and is a very crucial role in our tribe. This role primarily greets clients, takes calls, and routes to the appropriate destination.

We are looking for a career RECEPTIONIST
, which in our office we call INTAKE SPECIALIST
, to join our legal tribe. The right person for this seat is self-motivated, results-focused, driven, detailed oriented and has a positive attitude. Most importantly, the right person for this opportunity will read through this entire post carefully.

To start with, we will tell you that the INTAKE SPECIALIST position is very rewarding and challenging. It requires you to have a good memory, great focus, great interpersonal skills and to care. If you are still interested and curious, then continue reading for more details on how to apply.

• A person that has a positive outlook on life and sees the glass as being half-full, is kind, and shows respect.
• A person that is organized, focused, and takes pride in their work.
• A person that is detail oriented and willing to put extra effort and care into making sure that the job is done right.
• A person with a mindset of “what else can I help with?” and picks up quickly on new tasks.
• A person who is organized, warm, cheery, and persuasive, speaks English and Spanish, and has a heartfelt desire to help members of our community.

• A person with a negative attitude, who makes toxic comments, whines, complains, plays victim, or gossips. We do not tolerate this kind of behavior.
• A person who loses things, is not organized, or gets easily distracted.
• A person who needs to be checking their phone or has a web surfing / social networking addiction.
• A person who gets angry or offended quickly when someone says something you do not like.

As the first point of contact with our office, you must talk to people politely, and in a way that is educated and puts them passion is priority when speaking to ALL our clients.

• You MUST be able to multi-task, think on your feet, and have the ability to figure things out on your own if need be.
• You MUST follow directions.
• You MUST be able to creatively solve problems and produce solutions.
• You MUST have thick skin and be able to take criticism and work hard under pressure.
• You MUST have the ability to manage some of our upset and demanding clients with care and patience.
• You MUST be a team player and work well with our staff and others.
• You MUST be competent in working with MS Outlook. (We will teach you to use our legal software program)
• You must be thorough about keeping notes on all the work that is done.
• You Must keep up with checklist items.
• You Must have some prior experience with scanning, faxing, emailing, calendaring, organizing, and telephone systems.

In short, as an INTAKE SPECIALIST
, you will be responsible for greeting incoming clients, answering phones, speaking with potential clients, managing information and sensitive documentation, working well with other people, be confident and comfortable speaking with our clients, and most importantly you will be trusted with helping and improving our client’s lives after an injury causing event.

• Six months to one year Experience as a RECEPTIONIST or in OFFICE SETTING handling several phone calls
• High School graduate or equivalent, some college preferred
• Good Writing (spelling and grammar) skills
• Proficiency in MS Outlook, Scanning, office equipment and other computer related matters
• Spanish speaking
• No criminal record
• Clean Driving Record
• Reliable transportation
• Valid and current personal auto liability insurance

+ Previous experience at a law firm

This career will be one of the biggest life changing, character building, and growth inducing challenges of your life, unless you have done something like this before. You will become a better person, inside and out, because of being able to succeed and thrive in an environment like this. You will realize you are so much stronger and capable than you ever were.

So, if you are up for a new challenge, instructions to…