Warranty Cancellation Clerk

Description

The basic function of a Warranty Cancellation Clerk is processing all cancellations and refunds, for warranties and aftermarket policies purchased by our customer’s in an accurate, efficient and timely manner. You should be highly organized and detail-oriented and possess the ability to effectively work both independently and in a team setting. The Service Cashier performs his or her work at a desk or computer terminal most of the workday.

This position requires attention to detail and constant customer contact. The cashier will often serve as the liaison between the Service staff and the customers and at peak times during the day must process several customers at a time. Evening, holiday and weekend work hours may be required.

The basic function of a Warranty Cancellation Clerk is processing all cancellations and refunds, for warranties and aftermarket policies purchased by our customer’s in an accurate, efficient and timely manner. You should be highly organized and detail-oriented and possess the ability to effectively work both independently and in a team setting. The Service Cashier performs his or her work at a desk or computer terminal most of the workday.

This position requires attention to detail and constant customer contact. The cashier will often serve as the liaison between the Service staff and the customers and at peak times during the day must process several customers at a time. Evening, holiday and weekend work hours may be required.

• Processing of all cancellations of extended warranty and insurance policies.
• Ensuring that all required documents are collected for the cancellation process.
• Accurate calculation and processing of all refunds.
• Accurate, and timely, posting of all general ledger entries.
• Reconciliation of statements for all cancellations.
• Maintaining clean accounting schedules.
• Answer all customer and vendor inquiries.
• Maintain accurate files for all companies.
• Communicate with managers regarding financial impacts.
• Other duties as needed within the Accounting Department.
• Keep up to date with Service Department policies, procedures and operating functions to provide support as needed.
• Serve as telephone backup for service personnel.
• Attend all scheduled meetings.
• Perform other duties as assigned and/or requested

• Must work well under pressure in a fast-paced environment.
• Knowledge of an automotive dealership accounting workflow.
• Proven ability to calculate, post and manage accounting figures and financial records.
• High degree of accuracy and attention to detail.
• Excellent written and verbal communication skills.
• Solid computer and data entry skills.
• Intermediate Excel Skills.
• Knowledge of uploading Microsoft Excel spreadsheet templates.
• Ability to maintain good employee relations by acting courteously, respectfully and amicably towards other co-workers.
• High School Diploma or equivalent.