PBX Operator Job McAllen area,Texas USA,Customer Service/HelpDesk

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence.

We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.

Time Type:
Part time

This is an in-office position.

Department:
1140 Call Center

Job Summary:
Answer incoming switchboard calls from the public/customers and route them as requested. Be able to adapt easily to a changing work environment. Utilize troubleshooting and decision making skills to resolve questions. Take on corporate assignments as assigned.

Job Description:

ESSENTIAL JOB FUNCTIONS

The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.

Process incoming calls, obtains necessary information to transfer calls to department, personnel and/or extension.
Provides administrative support to call center department by distributing information, documents, and other materials as needed.
Correspond with our customers through inbound or outbound calls
Other duties as assigned
Meet quality and performance standards
Maintain confidentiality of bank record and documents

SKILLS

Good verbal and written communication skills
Ability to navigate easily on basic computer functions
Good customers service orientation skills.
Must be willing to work in an environment that requires 100% phone-based customer interaction
Flexible to work schedule
Bilingual in English and Spanish

EDUCATION & EXPERIENCE

High school Diploma or equivalent
6 months in an office environment with some receptionist experience desired