Account Representative

Job in McAllen, Hidalgo County, Texas, 78501, USA

Listing for: Worth Finance Corporation

Full Time position
Listed on 2026-06-02

Job specializations:

Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Call Center / Support

Salary/Wage Range or Industry Benchmark: 17 - 18 USD Hourly USD 17.00 18.00 HOUR

Worth Finance Corporation is excited to welcome a dedicated Account Representative to our dynamic Call Center team in McAllen, TX. In this role, you will be the friendly and knowledgeable voice that assists our customers, providing support and guidance with clarity and professionalism. You will handle account inquiries and help customers navigate their loan with ease. If you thrive in a fast-paced, team-oriented environment, join Worth Finance Corporation and be part of a team committed to creating great experiences for our customers every day.
Responsibilities

Manage customer accounts by creating, updating, and maintaining accurate records and transaction histories.
Handle inquiries related to account balances, payments, loan status, and account concerns with professionalism.
Work with customers to collect past due balances.
Identify and present loan options based on customer eligibility and account history.
Gather information from new clients and complete electronic documentation to open new accounts.
Work toward monthly performance goals, including collections, outbound, and inbound calls.
Deliver a great customer service experience.
Collaborate with branch team members to ensure completeness of customer files.

Compensation

Pay range: $17-$18

Requirements

High school diploma or equivalent
At least 1 year of customer service experience
Must maintain reliable attendance and punctuality
Strong verbal communication skills and the ability to provide excellent service over the phone
Ability to work both independently and collaboratively within a team
Attention to detail with handling customer information
Ability to multitask effectively and perform well in a fast-paced environment

Benefits

401(k)

Dental Coverage
Vision Coverage
Health Coverage
Paid Time Off

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