Intake Representative

Job Summary

Intake Representative I will be responsible for handling inbound calls regarding automobile insurance claims. Provide excellent customer service by entering new claims in the system and assigning them to the appropriate adjuster. Assist customers with existing claims and complete administrative and clerical duties.

• Answer incoming telephone calls and maintain key metrics including an abandon rate of 80%, and maximum auxiliary time of 30 minutes per day.
• Enter new claims into the system and send out relevant correspondence internally to the appropriate adjuster and, if necessary, externally to the policyholder.
• Provide acceptable phone coverage.
• Continuously ask questions to develop additional skills and demonstrate a desire to advance to the next level in the claims department.
• May be called upon to perform additional duties as needed and as assigned by supervisor.

• At least 6 months of experience in a customer service/customer support environment.
• Excellent PC skills.
• Undergraduate degree preferred.
• Experience in claims or a call center preferred.

• Excellent verbal communication skills.
• Excellent time management skills and ability to multitask and prioritize.
• Must be able to work in a fast-paced automated production environment.
• Must have attention to detail as well as be able to multitask.
• Must employ excellent communication/interpersonal and customer service skills.
• Must possess a high degree of motivation and team orientation.