Bilingual Customer Service Representative - Spanish-English

Join our team as a Bilingual Customer Service Representative – Spanish-English at our McAllen, TX location, where you will provide outstanding support to Spanish and English speaking customers.

Help customers quickly resolve issues with empathy, ensuring their experience is exceptional.

• Answer incoming communications from customers.
• Conduct research to provide accurate answers and resolve issues.

• Bilingual in English and Spanish.
• At least 6 months of customer service experience.
• High school diploma or equivalent.
• Ability to recognize, apply, and explain product or service knowledge.

• Supportive career and professional development opportunities.
• Inclusive culture and community‑focused organization that encourages giving back.
• Global team of learners guided by company values.
• Base wage starting at $18 per hour with performance bonus opportunities.
• Health benefits package that may include PTO, tuition reimbursement, and wellness incentives.

We provide comprehensive training, individual coaching, and free courses to support your career growth. Your caring and supportive nature will shine through as you help customers.

You will report to a Team Lead and play a critical role in achieving team and customer success.

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology.

TTEC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.