Customer Service Representative | Technical Support; Bilingual

This role requires the ability to work lawfully in the U.S. without employment‑based immigration sponsorship, now or in the future.

• Training class begins September 18th, 2026
• Must be bilingual (English and Spanish)
• Must have the availability to work a variety of shifts including late night/overnight

Are you a digitally‑savvy problem solver? Do you enjoy multitasking? Are you personable and patient with a passion for customer service? Then working as a Spectrum Mobile Customer Service Representative may be right for you.

At Spectrum, we keep our customers connected. Through Spectrum Mobile, we offer existing internet customers a fast, reliable connection and flexible data plans for their smartphones and tablets. As a Customer Service Representative with a focus on Mobile Repair, you will use your communication and problem‑solving skills to nurture and maintain relationships with customers who use our mobile services.

Every day, your work will strengthen connections between Spectrum and our customers.

• Learning about mobile products, services, and billing processes to provide knowledgeable and efficient customer service.
• Representing a Fortune 100 company and being the voice of Spectrum.
• Interacting with customers through inbound calls to resolve topics such as mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, and subscriber challenges.
• Resolving mobile customer inquiries while creating best‑in‑class customer experiences.
• Working independently in an open, friendly environment while collaborating with a supportive, energetic team.

We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you’ll navigate phone and computer systems, resolve questions, and maintain customer accounts. If you enjoy talking to people and fast‑paced work, you’ll thrive inside our lively environment.

• Education
  :
  High school diploma or equivalent.
• Schedule
  :
  Ability to work a variety of schedules including nights, weekends, and holidays.
• Language
  :
  Bilingual in English/Spanish.

• Experience
  : 6+ months of customer service experience; 6+ months of working with software applications; 6+ months of high‑volume phone experience in customer service or a call center; 6+ months of working in cable operations, mobile, or telecommunications call center.
• Technical Skills
  : MS Office, computer skills, typing.
• Skills
  :
  Communication, organization, time management, multi‑tasking, customer service.
• Abilities
  :
  Dependable, proactive, adaptable, problem‑solving, professional, resilient.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

We are an Equal Opportunity Employer, including job seekers with disabilities and veterans.