Bilingual Call Center Agent
Listed on 2026-09-14
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Customer Service/HelpDesk
Bilingual, Customer Service Rep, Call Center / Support, Spanish Customer Service
Full-Time Bilingual Call Center Agent
Company: Answer One l Location: McAllen,TX (In-Office)
Schedule: 40 hrs/week (10-hr shifts) l Requires working one weekend day (Saturday or Sunday) and holidays
At Answer One, we foster a compassionate, supportive, and team-oriented work culture. We deliver top-tier answering and customer service solutions to a wide range of clients, including medical offices, property management companies, and professional firms.
If you are an empathetic communicator who thrives in a positive, fast-paced environment, we want to hear from you! No prior experience is necessary! We offer complete, paid training from day one to ensure your success.
Day-to-day:- Deliver friendly, professional, and empathetic customer service during high-volume incoming calls.
- Accurately collect, verify, and route message details to clients.
- Enter caller data efficiently into our system with a high degree of precision.
- Meet and exceed core metrics, including scheduled adherence, average call wrap-up times, and Quality Assurance (QA) standards.
- Assist a diverse clientele by taking calls in both English and Spanish, providing seamless translation and interpretation whenever necessary.
- Upbeat, clear, and professional phone demeanor.
- Strong written and verbal English skills (correct grammar and spelling required).
- Basic proficiency with Windows-based computer systems.
- Typing speed of at least 35
WPM. - Dependable attendance and a strong dedication to quality work.
- Availability to work one weekend day per week and scheduled holidays.
Pay:The base pay for this position is $16/hour, with an opportunity to earn a premium rate of $18.50/hour through flawless attendance. To qualify for the $18.50/hour rate, team members must demonstrate consistent punctuality at shift start, timely return from all breaks, and complete adherence to scheduled shift hours.
Benefits:- Employee Stock Ownership Plan (ESOP):
Become an owner and share in company growth! - Health Coverage:
Medical, Dental, and Vision insurance options. - Retirement and Security: 401(k) with employer match and free Life Insurance.
- Time Off and Support:
Paid Time Off (PTO) and legal assistance programs.
Answer One is an Equal Opportunity Employer.
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