Bilingual Customer Support Representative Job McAllen area,Texas USA,Customer Service/HelpDesk

Overnight Bilingual Customer Support Representative

Location:

McAllen, TX

At Answer One you will provide professional and comprehensive support to a diverse range of companies that include medical offices, apartment complexes, professional services, and more! Your day-today will be managing a high-volume of inbound calls and ensuring any message taken is captured efficiently with accuracy. To be set up for success, you will be trained on our internal advanced call processing systems and industry-leading tools.

We are an inbound call center only, so telemarketing calls or sales solicitations are not part of the role.

Our call center assists both English and Spanish-speaking callers. Representatives must be able to communicate fluently in both languages and provided translation or interpretation as needed.

We are looking for dedicated, open-minded individuals who are looking for a long-term career and bring an upbeat tone, a strong command of English, and a typing speed of at least 35 WPM. Additionally, if you value punctuality and the kind of accountability essential to a lasting team, we would love to have you grow with us!

Compensation:

Earn a premium rate of $16/hr hour by maintaining perfect attendance. This includes punctuality at the shift start, timely returns from breaks, and full shift completion. The base rate without perfect attendance is 18.50/hr.

Full-time employees

are eligible for a robust benefits package including:

Employee Stock Ownership
Comprehensive Medical, Dental, and Vision Benefits
Paid Vacation
Traditional 401K with company matching
Free Life Insurance Policy
Legal Assistance

Shifts Offered:

Full Time, Overnight
40 hours/week
Requires one weekend day (Saturday or Sunday) and Holidays

Answer One is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.