Banking Service Analyst

Position: Banking as a Service Analyst
At Vantage Bank, we're driven by a deep commitment to supporting our customers, valuing our employees, embracing diversity, fostering meaningful connections, and providing outstanding service every step of the way.

JOB SUMMARY

The Banking-as-a-Service (BaaS) Analyst supports the Bank's embedded finance programs by executing day-to-day operational, compliance, and partner oversight activities across fintech, correspondent banking, and non-bank partnerships. They are responsible for ensuring program activities are performed accurately, consistently, and in compliance with regulatory requirements and internal controls. The BaaS Analyst works cross-functionally with Compliance, Risk, BSA/AML, Treasury, Operations, Accounting, and Technology teams to support fintech onboarding, payment operations (ACH, wires, internal transfers), program monitoring, and audit readiness.

They play a critical role in maintaining operational integrity, supporting scalable growth, and ensuring partner adherence to program requirements.

ESSENTIAL DUTIES

The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties as assigned.

• Supports day-to-day operational requests from fintech partners, correspondent banks, and internal stakeholders related to account activity and payment processing
• Monitors and tracks payment activity across ACH, Fedwire and Swift wires, debit card transaction activity, Fed now &, RTP payments, internal transfers, etc. ensuring accuracy and timely escalation of issues
• Assists with exception handling, transaction research, returns/rejects, wire processing support, and issue resolution follow-up
• Maintains strong relationships with internal teams and external partners to support ongoing program success
• Assists with onboarding of fintech and correspondent banking relationships, including documentation collection, checklist tracking, and status reporting
• Supports program configuration (limits, user roles, fee schedules, workflows, and account structures)
• Participates in testing across sandbox, UAT, and production environments, including validation of transaction flows, limits, and controls
• Assists with implementation of readiness activities, release coordination, and post-launch stabilization support.
• Assists in developing and maintaining policies, procedures, SOPs, runbooks, and workflow documentation
• Monitors key performance indicators (KPIs/KRIs), including transaction volumes, return rates, fraud trends, and exception metrics
• Supports reconciliations and tracking of partner settlement activity in coordination with Treasury and Accounting
• Prepares recurring reporting, dashboards, and management updates for internal stakeholders
• Supports third-party risk management activities, including documentation, oversight, and periodic reviews of fintech and partner programs
• Assists in monitoring compliance with regulatory requirements, including AML/BSA, screening sanctions, transaction monitoring, and consumer protection requirements
• Performs sampling and testing of program activities (e.g., disputes, complaints, overdrafts, dormant accounts, statements, disclosures) to ensure adherence to regulatory and contractual obligations
• Maintain and support control frameworks, evidence logs, and audit-ready documentation
• Assists with oversight and validation of back-office processes performed by fintech partners including:
  • Tax reporting (EOY/1099s)
  • Escheatment processes (multi-state compliance)
  • Deposit disclosures and periodic statements
  • Dispute management and complaint handling
  • Billing, reconciliation, and settlement processes
  • Fraud monitoring and transaction controls
• Supports collection and review of regulatory artifacts (SOC reports, audit reports, contracts, program reviews)
• Assists in the development of training programs for internal teams and fintech partners
• Partners with ERM, BSA/AML, Operations, and Technology teams to support risk mitigation and remediation efforts
• Supports incident management by documenting issues, collecting evidence, and coordinating resolution efforts
• Other duties as assigned.

QUALIFICATIONS

These…