Mortgage Servicing Specialist

Job Details:

Job Location:

Water Tower Center - McAllen, TX 78504

Makes collections calls to delinquent borrowers to make payment arrangements and conducts interviews with borrowers to determine reasons for default and solicits borrowers for mortgage servicing options, among other duties.

• Makes collections calls to delinquent borrowers to make payment arrangements
• Conducts interviews with borrowers to determine reasons for default and solicits borrowers for mortgage servicing options
• Manages communications with assigned borrowers following receipt of required information in order to deliver a complete mortgage servicing package to the Mortgage Servicing Specialist II
• Follows up with Mortgage Servicing Specialist II on borrowers’ requests and ensures timely resolution time for their mortgage servicing requests
• Processes interest rate modifications and/or principal reduction re‑amortizations to current, eligible loan customers
• Coordinates with borrowers and any interested party regarding the execution of loan modifications and other mortgage servicing programs
• Performs collection site visits and property inspections to document file and verify condition of collateral
• Communicates with the corresponding attorney to commence foreclosure proceedings on non‑responsive borrowers
• Logs in the system all collection conversations and mortgage servicing activities
• Provides past due reports and status on all delinquent accounts to the Mortgage Servicing Manager
• Ensures that all appropriate correspondence is sent to borrowers who have applied to a mortgage servicing program
• May solicit or take residential mortgage loan applications; may offer or negotiate the terms of residential mortgage loan applications
• Participates in job specific training and other various Bank training programs, as necessary
• Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy
• Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations
• Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML

• Self‑starting team player with a Bachelor’s Degree in Business, Finance, Accounting or related discipline from an accredited University or commensurate 4 years of experience in collections, lending or mortgage servicing activities in lieu of degree (five years prior experience preferred)
• Ability to thoroughly understand and prepare cash flow analyses and loan amortizations
• Strong knowledge of loan collection laws and regulations
• Professional work ethic with a positive and professional attitude
• Skills should include typing 40 wpm, good telephone etiquette, good writing skills and proficiency with personal computers and Microsoft Office Software
• Excellent organizational, interpersonal, customer relations and communication skills
• Ability to organize and prioritize work in order to meet deadlines
• Ability to deal with individuals who are economically and emotionally stressed at times
• Ability to sit for long periods of a time in front of a computer which may result in eye strain
• Bilingual in English and Spanish is desired

This position reports to the Mortgage Servicing Manager and does not oversee other positions.

LSNB is an Equal Opportunity/Affirmative Action Employer and does not discriminate in the recruitment, hiring, and conditions of employment on the basis of race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, marital status, disability, age, veteran status, or any other status as protected by applicable laws.