Regulatory Quality Assurance Specialist

Position: Regulatory Quality Assurance Specialist I
JOB SUMMARY The HMDA, CRA and Insurance Compliance Specialist is responsible for managing and performing all aspects of HMDA Loan Application Register (LAR) and CRA LAR reporting, as well as tracking Hazard, Windstorm, and Flood Insurance compliance. This role ensures the bank remains compliant with regulatory requirements while supporting related operational functions.

ESSENTIAL DUTIESThe duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties as assigned, including cross training across other departments, as necessary.

Manage and complete HMDA LAR and CRA LAR reporting; oversee tracking for Hazard, Windstorm, and Flood Insurance Recommend updates to management regarding related policies and procedures

Generates reports for regulatory compliance, audits, internal research, corrections and adjustments.

Send monthly exception notices to lending officers.

Send daily matured loan and flood notices for 30-, 60-, and 90-day periods

Verify and monitor loans requiring force-placed hazard and flood insurance

Reconcile force-placed insurance policies with the Accounting department.

Manages hazard insurance tracking and update covenants in nCino based on insurance documents.

Update exceptions and loan information in both nCino and Silverlake Process insurance refunds as needed.

Scan and maintain insurance documentation.

Contact insurance agents for all flood loans to confirm active policies prior to nCino approval, verify renewals, and collect updated flood and hazard policies.

Review all mortgage, consumer and commercial real estate loans for annual HMDA reporting in Centrax Review commercial loans for annual CRA reporting in Centrax Reviews and approves builder’s risk insurance policies provided by Loan Servicing Reviews and approves loan advances on properties located in flood zones.

Serve as the primary contact for audit and compliance inquiries related to Flood Insurance, HMDA, and CRA reporting

Provide requested documentation and information to external auditors annually

Offer support to other units in the department as needed

Deliver high-quality service with prompt and accurate completion of tasks

Assists management with loan department related processing issues

Participate in job specific training and other various Bank training programs, as necessary

Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy

Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations

Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AMLQUALIFICATIONSThese specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

A proactive and collaborative professional with a High School Diploma or GED and over 1 year of hands-on experience in loan administration, specializing in documentation, tracking, and processing. Demonstrates strong knowledge of regulatory compliance including HMDA and CRA as well as compliance management for Hazard, Windstorm, and Floor Insurance.

Knowledge of Jack Henry Silverlake Core Banking System, Streamline Platform, Regulation C - HMDA reporting, Small Business/Small Farm - CRA reporting and Flood & Hazar Insurance tracking

Working knowledge of Query and Impromptu software programs and report generation

Strong PC skills including spreadsheet and word processing software

Accuracy, attention to detail and a high degree of mental concentration are necessary to support the large volume of transaction activity

Good organizational, interpersonal, and communications skills and the ability to multitask

Bilingual in English and Spanish is desiredORGANIZATIONThis position reports to the Loan Administration Supervisor This position does not oversee other positions TRAINING REQUIREMENTS All employees are required to attend scheduled mandatory trainings and complete online regulatory compliance training courses applicable to their specific job function. In all situations, employees must ensure that their actions fully comply with all federal banking laws and regulations, including internal bank policies and procedures.

Failure to adhere to these requirements will be grounds for disciplinary action, including probation and possible termination.

COMMUNITY INVOLVEMENTLone Star National Bank’s Mission Statement includes a commitment to helping our communities grow by serving them with pride and integrity. All employees are encouraged to…