Assistant Branch Manager

Position Summary

The Assistant Branch Manager supports the Branch Manager in the daily operations of the branch by providing leadership, coaching, and operational oversight to Teller and Personal Banker staff. This position promotes exceptional customer service, ensures compliance with bank policies and regulatory requirements, supports branch sales initiatives, and assists with cash management and operational controls. The Assistant Branch Manager serves as a resource for employees and customers while helping drive branch growth and performance.

• Assist in supervising daily branch operations, including teller and personal banker activities.
• Provide coaching, training, and performance feedback to team members.
• Assist with onboarding and training new hires.

• Deliver exceptional customer service by responding to customer inquiries and resolving issues in a professional and timely manner.
• Identify opportunities to recommend and cross-sell bank products and services based on customer needs.
• Participate in customer retention and relationship-building activities.

• Assist with overseeing teller operations and cash handling procedures.
• Manage vault operations, including balancing, currency orders, and Federal Reserve shipments.
• Participate in branch audits, security reviews, and surprise cash counts.
• Ensure teller and banker workstations are properly stocked, maintained, and organized.

• Ensure compliance with all bank policies, procedures, and regulatory requirements.
• Maintain knowledge of and adherence to BSA, CIP, AML, and other applicable regulations.
• Protect customer and bank information by maintaining strict confidentiality.
• Assist in addressing audit findings and implementing corrective actions when necessary.

• High School Diploma or GED required.
• Bachelor's degree in Business, Finance, or a related field preferred.
• Minimum two (2) years of banking experience, including leadership roles.
• One (1) year of management experience preferred.

• Strong leadership, coaching, and team development skills.
• Strong problem-solving and decision-making capabilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Attention to detail with a high level of accuracy.
• Sales-oriented mindset with the ability to identify customer needs and recommend appropriate products and services.

Equal Employment Opportunity (EEO) Statement

Rio Bank is an equal opportunity employer. We welcome and encourage applicants of any race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law. Reasonable accommodation for an individual’s disabilities will be provided for qualified applicants who are able to successfully perform the essential functions of the job with or without reasonable accommodation.