Community Banking Administrator

Job Details

Job Location:

Corporate - 1st Floor
- McAllen, TX 78504

Position Type:
Full Time

The Community Banking Performance Administrator provides administrative and analytical support to the Director of Community Banking. This role assists with the day-to-day administration of the department, gathers and analyzes data to support leadership's decision‑making, and prepares presentations and reports as needed.

• Assists the Director of Community Banking with the day-to-day administration of the department, ensuring tasks align with department and company strategy.
• Gathers, compiles, and analyzes performance data to support the Director of Community Banking’s decision‑making.
• Prepares reports, dashboards, and presentations for the Director of Community Banking, and other stakeholders as needed.
• Administrator and support for the bank’s Client Experience (CX) platform.
• Administrator for the bank’s employee recognition platform and Community Banking Employee Recognition Program.
• Primary liaison for VISA. Assists with the quarterly VISA audit.
• Co‑Administrator for Credit Card Program and support of day‑to‑day operations.
• Provides administrator support for the Customer Rewards Program (LSNB Rewards).
• Assists CRM Administrator with responsibilities, reporting, and support for staff.
• Administration and support of employee referral incentive program.
• Provides administrative guidance and support to community banking staff members and other departments, as needed.
• Assists and collaborates with coordination of Marketing collateral, community outreach, customer marketing campaigns, and events.
• Serves as liaison with the Training Department to support development of training materials related to community banking best practices.
• Coordinates recurring meetings with responsibility for compiling presentations for all divisions, creating presentation content for Community Banking, and supporting Senior Management with their presentation slides.
• Coordinates Monday Morning Calls and other bank wide Community Banking communication.
• Prepares and manages internal communications for Community Banking employees and applicable bank wide communications from the Community Banking Division and Credit Card Department.
• Coordinates community banking employee recognition events with responsibility for the event’s budgets.
• Maintains employee intranet tools, resources, and communications for the Community Banking division.
• Assists in maintaining and updating community banking reporting policies and procedures.
• Maintains high levels of quality, accuracy, and consistency on all community banking performance reporting.
• Maintains existing performance reports and assists in designing new reports as needed.
• Participates in the evaluation and selection of tools and platforms to improve reporting and data management.
• Tracks referral quality and closing ratios, maintaining consistent communication with partners to identify process improvements.
• Gathers and assesses client and sales trends, client experience feedback, and market data, consolidating findings into recommendations for the Director of Community Banking
• Analyzes client experience feedback to identify efficiencies in the customer’s journey and opportunities to increase satisfaction.
• Assists with maintaining functional areas of data management, forecasting, contacts, leads, opportunities, dashboards, and reports.
• Interprets trends and performance data, providing input to help identify efficiencies and better understand process bottlenecks throughout the sales lifecycle.
• Continues efforts to create administrative and reporting efficiencies within the department.
• Complies with all federal and state laws and regulations, and all established bank policies and procedures.
• Maintai…