LTC Services Screener II

Date:
Jul 29, 2026

Location:

MCALLEN, TX

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Functional

Title:

LTC Services Screener II

Job Title:

LTC Services Screener II (CT) Agency:
Health & Human Services Comm Department: CCSE Region 11 Eligibility Det Posting Number: 19501 Closing Date: 01/27/2027 Posting Audience:
Internal and External Occupational Category:
Community and Social Services Salary Range: $2,694.33 - $3,946.25 Pay Frequency:
Monthly

Salary Group: TEXAS-B-11 Shift: Day Additional Shift: Days (First) Telework:
Not Eligible for Telework Travel:
Up to 25% Regular/Temporary:
Regular Full Time/Part Time:
Full time FLSA Exempt/Non-Exempt:
Nonexempt

Facility

Location:

Job Location City: MCALLEN Job Location Address: 4501 W BUS HWY 83 Other Locations:
Mcallen MOS Codes: 42SX,4C0 X1

LTC Services Screener II
- Screen requests for people who are aging and those with disabilities who are applying for Long Term Care Services and Supports that enable them to remain in the community. Work involves interviewing elderly consumers and consumers with disabilities, explaining, and referring consumers to the appropriate services. Processes Community Care Services & Eligibility (CCSE) referrals for unit assignment. Provides general and specific information about CCSE services to individuals and the public.

Make appropriate referrals to other program areas and to the community organizations. Generates change requests from consumers, family members, and/or contracted provider agencies. Provides specific information regarding Interest List services and status of placements. Handles high volume incoming calls in a Call Center environment which may include working a schedule from 8am – 5pm. Work includes operating a computer. May perform clerical duties on rotation.

• Answers the Statewide toll-free Intake Line for CCSE.
• Attends work on a regular and predictable schedule in accordance with agency leave policy.
• Be familiar with and follow all HHS policies and procedures relating to job performance and work rules.
• Accept and process telephone and fax requests for CCSE program services. (30%)
• Provides general and specific information about CCSE program services. (25%)
• Refers intakes to CCSE staff. (20%)
• Refers individuals to other programs, agencies, and other community organizations. (20%)
• Completes special assignments and/or reports. (5%)
• Operates a computer to document, update or inquire into case records.
• Handles high volume incoming calls in a Call Center environment.
• Communicates on a basic level with others (internally and externally) to provide, exchange or verify information on CCSE Services.
• Answer inquiries, address issues, or resolve/report problems or complaints.
• Operates a computer to document, update or inquire into case records.
• Prepares report/record of each call received to provide management information on program operations.

Valid driver’s license

• Ability to effectively communicate orally and in writing.
• Ability to set priorities, establish time frames, and meet deadlines.
• Ability to establish and maintain effective relationships with individuals receiving services, co-workers, contract agency staff, and staff from other federal or state agencies.
• Ability to operate computer and general office equipment.
• Skills in the use of automated software (i.e., Microsoft Office, SharePoint, etc.)
• Knowledge of interviewing techniques to obtain personal information, to make inquiries, and to resolve conflicting statements.
• Knowledge of resources that serve individuals who are older or have a disability.

• High School Diploma or equivalent is required.
• Application indicates willingness to travel at least 25% of the time for meetings and training.
• Experience using email and other automated applications, such as Microsoft Office products.
• Ability to communicate effectively in writing as observed by detail and completeness of information provided on the state application.
• Application indicating bilingual:
  English/Spanish preferred.

Must be willing to attend trainings. Must be willing to travel including overnight stay as required.

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