Patient Services Specialist​/Front Desk

Ascend Vision, a leader in healthcare innovation and technology, is seeking a compassionate and highly organized Patient Services Specialist for our front desk area. This role is integral to creating a smooth, efficient, and pleasing experience for our patients from the moment they step into our facility. The ideal candidate will serve as the face of Ascend Vision, handling patient interactions with the utmost professionalism and care, while leveraging our cutting-edge healthcare technologies to improve patient interactions and operational efficiencies.

Responsibilities

• Greet, assist, and register patients upon arrival, ensuring a welcoming environment.
• Verify and update patient information in our digital systems.
• Coordinate and schedule appointments using our advanced scheduling software.
• Communicate effectively with patients about procedures, policies, and services.
• Handle patient billing and processing payments.
• Maintain confidentiality of all patient records.
• Assist patients with navigating our technology platforms for a better healthcare experience.
• Work collaboratively with other staff members to manage daily operations.

Required Skills

• Strong communication and interpersonal skills
• Proficiency in using healthcare management software
• Ability to handle sensitive information confidentially
• Excellent organizational and multitasking abilities
• Patient and compassionate customer service orientation