Admissions Representative Pre-Access Services

Admissions Representative - FT
- Days
- Pre-Access Services

DHR Health - US:

TX:

Mc Allen
- Days

Summary:

Provide excellent customer service to all DHR customers. Obtain patient estimated responsibility to ensure patients are aware and able to be financially prepared on DOS. Will create short registration by phone call or scheduling form provided by clinics.

• High School Diploma/GED preferred
• One (1) year of related customer service experience.
• Medical terminology preferred
• Bilingual – English/Spanish.
• Insurance Verification Knowledge

• High degree of competency/experience in general.
• Must be able to respond to patient needs by interpreting facial expressions and/or verbal communications.
• Must possess knowledge and skills necessary to interact compassionately and appropriately with the patients families.
• Good communication and organizational skills.
• Reasoning ability and good independent judgment.

• Promotes the facility mission, vision and values by effectively communicating them to others. Considers mission, vision and values in developing services, standards and practices

• Provides admissions and intake services by conducting, screening and/or assessing patients.

• Responds to telephone and face-to-face inquiries from persons seeking health care or information health-related services

• Interviews incoming patient or representative and enters information required for admission into computer.

• Interviews patient or representative to obtain and record name, address, age, religion, persons to notify in case of emergency, attending physician, and individual or insurance company responsible for payment of bill.

• Explains hospital regulations, such as visiting hours, payment of accounts, and schedule of charges.

• Escorts patient or arranges for escort to assigned room or ward.

• Enters patient admitting information into computer and routes printed copy to designated department.

• Obtains signed statement from patient to protect hospital's interests. May assign patient to room or ward.

• Email Pre-Access IV group all pending accounts 3 day out

• Email Pre-Access Management all account that need Administration Approvals

• Email Patient collection and Payment arrangement letters at the end of work shift

• Email all cancelled accounts list at the end of work shift

• Create Payment arrangements letters for patients

Run Estimator for patients responsibilities

Create short registration by phone for all email or text messages received

• Complete MSP Questionnaire at time of pre-registration

• Directs medical record requests appropriately. Reviews information requests to ensure compliance with HIPAA and other applicable federal and state regulations.

• May compile data for occupancy and census records.

• May receive payments on account.

• Work on Daily Deposit Summary Sheet

Other duties as assigned

Other information:

LINES OF RESPONSIBILITIES: (Chain-of-command) 1. Supervisor → 2. Manager → 3. Director

CUSTOMER SERVICE:
Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including:
Commitment, Accountability, Respect, Excellence and Service.

AGE SPECIFIC:
Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirement relative to his or her age.

AMERICANS WITH DISABILITIES ACT: (ADA):

A. Essential Duties:
Indicated by bold print within performance standards, preceding individual numbered criteria. The following table provides physical requirements that will be associated with, but not limited to, this position:

• Light/moderate lifting up to 20 lbs, from the floor to shoulder height. Yes
• Kneeling Yes
• Must be able to assist other employees with lifting more than 20 lbs. Yes
• Walking Yes Light/moderate carrying…