Patient Scheduler, Pre-Access Services

Patient Scheduler, Pre-Access Services - 20913

Posted 2 days ago

Summary:

Coordinates scheduling of procedures, according to policy and procedures, to meet the needs of patient, physician, and hospital. Communicates with surgeon’s office, anesthesia and inventory department in operating room.

• High School Diploma/GED required
• Medical terminology preferred
• Customer service skills and computer skills are required.
• High degree of competency/experience in general.
• Able to respond effectively to patient thru verbal communication.
• Requires good communication and organizational skills.
• Requires reasoning ability and good independent judgment.
• Requires working with frequent interruptions.
• Must project a professional image.
• Working knowledge of personal computer and software applications used in the job will be required.
• Must have one year of clerical/office related work experience in a medical or health care environment.
• Computer or word processing proficiency is required.
• Strong customer service skills are a must.
• Knowledge of medical terminology.
• Ability to communicate in both Spanish and English is strongly preferred.

• Promotes the facility mission, vision and values by effectively communicating them to others. Considers mission, vision and values in developing services, standards and practices.
• Considers priorities and special needs when scheduling preoperative appointments and surgical procedures with all areas of the Hospital.
• Schedules surgeries and procedures according to policies, nursing, anesthesia staff availability, patient needs, and physician’s block time.
• Maintains schedule according to procedure and physician’s time and staffing requirements.
• Reconciles with doctors office
• Coordinates schedule assessing time and equipment availability, identifies conflicts and adjusts schedule as needed.
• Accurately prepares the schedule for timely distribution.
• Facilitates daily completion of the facility schedule.
• Follows procedure for notification of changes in the schedule (e.g. cancellation).
• Maintains and protects each patient’s right to confidentiality.
• Answers telephone and intercom courteously and in a quiet, pleasant voice.
• Assumes clerical duties and responsibilities as necessary.
• Calls patients with time of arrival.
• Provides patients with general instructions.
• Coordinates with Nurses for any add ons
• Other duties as assigned.

(Chain-of-command)

Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including:
Commitment, Accountability, Respect, Excellence and Service.

Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirement relative to his or her age.

A.
Essential Duties
:
Indicated by bold print within performance standards, preceding individual numbered criteria.

The following table provides physical requirements that will be associated with, but not limited to, this position:

Light/moderate lifting up to 20 lbs, from the floor to shoulder height.

Yes

Kneeling

Yes

Must be able to assist other employees with lifting more than 20 lbs.

Yes

Walking

Yes

Light/moderate carrying up to 20 lbs.

Yes

Yes

Straight pulling

Yes

Yes

Pulling hand over hand

Yes

Pus…