Help Desk Customer Care Support

Our client, a leading organization in the technology support sector, is seeking a Help Desk Customer Care Support to join their team. As a Help Desk Customer Care Support, you will be part of the IT Support Department supporting onsite staff. The ideal candidate will have strong communication skills, patience, and a proactive attitude which will align successfully in the organization.

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* Job Title:

** Help Desk Customer Care Support

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* Location:

** McAllen, TX

** Pay Range:  $18.00 and up*
* ** Shift: Multiple Shifts Available*
* ** What's the Job?*
* + Provide onsite first-level technical support to employees for hardware, software, network, and peripheral issues.

+ Assist with installation, configuration, and maintenance of desktops, laptops, printers, phones, and other IT equipment.

+ Greet employees and customers at the support desk and provide in-person troubleshooting and walk-up service.

+ Log, track, and resolve support tickets following established service-level agreements (SLAs).

+ Diagnose and resolve issues related to operating systems, Microsoft 365 applications, network connectivity, and user accounts.

** What's Needed?*
* + 1-3 years of experience in help desk, desktop support, or technical customer service.

+ Strong understanding of computer hardware, operating systems, and common applications.

+

Experience with Microsoft 365 / Office applications, Active Directory, and ticketing systems.

+ Ability to troubleshoot and solve problems in-person with professionalism and patience.

+ Excellent verbal communication and customer service skills.

** What's in it for me?*
* + Opportunity to work in a dynamic and supportive environment.

+ Hands-on experience with a variety of IT hardware and software.

+ Potential for professional growth and skill development.

+ Engagement in a collaborative team setting.

+ Supportive work culture that values diversity and inclusion.

** Upon completion of waiting period associates are eligible for:*
* + Medical and Prescription Drug Plans

+ Dental Plan

+ Supplemental Life Insurance

+ Short Term Disability Insurance

+ 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

** About Manpower Group, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells.*
* _Manpower

Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands
-_   
** _Manpower, Experis, Talent Solutions, and Jefferson Wells_
** _-_  creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 Manpower Group was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

Manpower Group is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of Manpower Group and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.